Stellartech Research Corporation

Customer Support

• Own day-to-day operation: capacity planning, sprint structure, task distribution, and quality standards.
• Mentor and grow automation engineers; define code and architecture review processes.
• Establish and track unit KPIs: ticket deflection rate, automation coverage ratio, recurrence prevention.
• Report unit performance to management; propose headcount and tooling investments backed by data.
• Serve as the primary technical intake point for all escalated issues: reproduce problems, isolate root causes, scope resolution paths.
• Access production/staging systems, internal dashboards, and databases (SQL/NoSQL) to investigate issues directly.
• Analyse logs, event streams, payment records, subscription states, and user journey data.
• Design and oversee automation solutions that resolve recurring issue categories without human intervention.
• Architect multi-step pipelines spanning Zendesk triggers, internal API calls, and database state changes.
• Lead design and deployment of LLM-based agents capable of diagnosing and resolving issues autonomously.

Customer Tech Care Lead

Growth Marketing

• Own UA strategy and performance across Meta and Google
• Own acquisition through web funnels and subscription flows
• Define channel architecture and scaling frameworks
• Drive spend growth with ROI / LTV discipline
• Lead UA automation and system development: evolve Meta automation model, build Google automation and structure
• Build UA operating model and performance standards
• Hire, structure, and develop UA team
• Raise execution quality and experimentation velocity
• Partner with product, analytics, creative, and funnel teams
• Align UA experiments with funnel and product experiments
• Own portfolio-level performance metrics

Head of User Acquisition

Producer

• Set and execute social media and communication campaigns in alignment with product, research, and marketing strategies
• Lead brainstorming sessions and team activities to generate creative ideas and concepts
• Write comprehensive briefs for motion/graphic designers and content creators
• Review and approve advertising creatives, providing edits and feedback as needed
• Adapt advertising creatives for different platforms and target audiences
• Analyze the effectiveness of advertising creatives and propose enhancements based on findings
• Conduct market and competitor analysis to identify trends and opportunities
• Research and implement new tools and approaches to optimize the creative process and drive results

Customer Tech Care Lead

Head of User Acquisition

Creative Producer