Customer Support Associate, Email/SMS and Influencer Outreach
Pomelo
Customer Care Specialist
Stellar Virtual
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Actively respond to customer inquiries through the Stellar Virtual Customer Care platform.
- Monitor Customer Care communication platforms to ensure timely responses and resolution.
- Direct messages, questions, and concerns to pertinent personnel to ensure they are addressed promptly and effectively.
- Respond to families via email, phone, text, and live Zoom sessions regarding general questions.
- Field questions regarding major Stellar Virtual initiatives such as enrollment, attendance, curriculum, testing, and grades.
- Respond to customer inquiries in a timely, accurate, and professional manner.
- Maintain a comprehensive understanding of Stellar Virtual products, services, and policies.
- Collaborate with other team members to provide seamless customer service experiences.
- Contribute to the development and implementation of customer service improvement initiatives.
- Report to Manager, Customer Care.
Requirements
- At least 3 years in a customer service capacity, preferably in a school-based environment.
- Excellent written and verbal communication skills.
- Exceptional problem-solving and conflict resolution abilities.
- Proficient in Zoom, Microsoft Office Suite, and Google Suite.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
- Customer-centric mindset with a passion for delivering exceptional services.
- A minimum of a high school diploma or equivalent (GED) is required.
- A bachelor's degree in a relevant field is strongly preferred.
- Significant experience and proven ability in a customer care environment may substitute for a four-year degree.
Benefits
- Equipment provided (W2)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
excellent written communicationexcellent verbal communicationproblem-solvingconflict resolutionorganizational skillstime managementcustomer-centric mindsetteam collaborationindependent work
Certifications
high school diplomaGEDbachelor's degree
