steercom - Key Message. Delivered.

Manager

• Audit & Overhaul: Conduct a "root to branch" review of our current onboarding playbook and implement a streamlined, automated, and repeatable version.
• Lead the Charge: Manage, coach, and upskill a team of Onboarding Specialists, setting clear expectations and rebuilding a culture of winning.
• Bridge the Gap: Partner with Sales to ensure seamless handoffs and with Customer Success to ensure long-term health is baked into the implementation.
• Drive Retention: Directly impact company-wide Churn and CSAT scores by ensuring every customer feels "high-touch" care through "high-tech" efficiency.
• Report Progress: Define and track the metrics that matter (Time-to-Value, Activation rates, Team Capacity).

Onboarding Manager

Accounting Manager

• Own the Month-End Close: Prepare and post monthly journal entries, perform account reconciliations, and ensure the ledger is clean, complete, and audit-ready every cycle.
• Manage Cash & Banking: Review bank transactions daily and perform monthly cash reconciliations with precision.
• Drive AP & AR Operations: Manage vendor communications and ensure timely bill payment; support customer billing and collections to keep cash flow healthy.
• Support Investor Reporting: Assist in the preparation of monthly financial reports that communicate company performance to investors and leadership.
• Be the Employee Finance Resource: Serve as the go-to point of contact for expense compliance, travel reimbursements, and 401(k) questions — ensuring every employee interaction reflects professionalism and trust.
• Support External Partners: Partner with our audit and tax teams to ensure timely, accurate deliverables.
• Analyze Vendor Contracts: Review renewal terms and proactively surface insights to department heads ahead of negotiations.

Accounting Analyst

Revenue Operations

• Own Deal Integrity & Flow: Audit 'Closed Won' deals to ensure commercial terms are accurate and that all automated handoffs to Onboarding and CS are triggered flawlessly.
• Optimize GTM Workflows: Build and maintain HubSpot workflows that power the transition from Sales to Onboarding, ensuring no customer 'falls through the cracks.'
• Enhance GTM Process + Strategy: Partner with Marketing, Sales, Customer Success and Finance to optimize existing processes and implement new ones when strategic changes occur.
• Monitor the Revenue Engine: Proactively track deal velocity and stage gates, ensuring all required checks and balances are met before a deal progresses.
• Drive Data Compliance: Act as the gatekeeper for CRM hygiene, following up with stakeholders for missing information and ensuring SPIFF payouts are calculated based on verified deal data.
• Systems Reconciliation: Continuously audit the data flow between HubSpot and downstream project management tools to identify root causes of discrepancies and implement long-term fixes.

Revenue Operations Analyst

Full-stack Engineer

• Technical Strategy & Ownership: You will focus on the core components of the Steer CRM, specifically optimizing how we ingest and process data to revolutionize our automation tools. We don't expect you to do this alone; we encourage the heavy use of AI-assisted coding to accelerate development and bridge any gaps across our stack.
• Adaptive Development: Be ready to pivot at a moment's notice. Based on evolving business needs, you may need to shift focus to work on new or existing integrations to ensure our ecosystem remains seamless.
• Customer-Centric Development: Partner closely with Product to understand user pain points, ensuring every line of code adds tangible value to the auto repair shops we serve.
• System Design & Scalability: Architect reusable full stack components and services that ensure our platform remains performant as we scale.
• Code Excellence: Champion best practices in security, test automation, and maintainability. Conduct deep-dive code reviews that elevate the entire engineering organization.
• Modern DevOps: Influence our CI/CD pipelines, containerization (Docker, Kubernetes), and IaC practices to ensure a seamless developer experience and operational reliability.

Principal Engineer, Full Stack

Support Engineer

• Ensure successful customer setup by managing the entire phone system implementation process, including initial setup, provisioning, and final installation.
• Diagnose and resolve technical issues related to phone systems, VOIP hardware, and software configurations.
• Manage the escalation process for complex technical problems, ensuring timely resolution and minimal downtime.
• Create and update detailed technical documentation and Standard Operating Procedures (SOPs) to build a robust knowledge base.
• Collaborate with cross-functional teams to identify root causes of connectivity issues and implement preventive system improvements.
• Translate technical details into clear, understandable information for non-technical stakeholders and users.
• Proactively identify opportunities to innovate and improve current communication workflows and systems.

Technical Support Specialist, Phone Systems

Growth Marketing

• Own the day-to-day execution of multi-channel campaigns across paid, organic, CRM, and content.
• Build and refine landing pages, forms, CTAs, and nurture flows within HubSpot to maximize conversion.
• Launch multiple new experiments per sprint, testing offers, messaging, channels, and formats.
• Help manage the production of practical, "shop-owner-first" tools, including short videos, case studies, benchmark reports, and educational guides.
• Work closely with BDRs to assess lead quality, align campaigns to real-world objections, and tighten feedback loops.
• Maintain visible dashboards (HubSpot) to track leads generated, CPL, conversion rates, and pipeline lift.

Onboarding Manager

Accounting Analyst

Revenue Operations Analyst

Principal Engineer, Full Stack

Technical Support Specialist, Phone Systems

Growth Marketing Manager