steercom - Key Message. Delivered.

Support Engineer

• Own technical support for customers
• Be the point of contact for customers, ensuring all phases of their experiences are resolved quickly and effectively.
• Own Level 1 support resolutions.
• Own Level 2+ ticket creation and internal triage.
• Set up, transfer, troubleshoot phone number ownership.
• Maintain data connection stability.
• Own product retraining
• Maintain up-to-date documentation on procedures and solutions.
• Provide feedback internally on user experience, improvements or feature requests.
• Evaluate system potential through assessing compatibility of new programs with existing programs.
• Tailor and configure customer-facing templates based on client inputs and business goals – no custom development required, but small updates and adjustments will be common
• Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
• Troubleshoot technical issues and coordinate timely updates to live configurations as needed
• Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless service experience

Technical Support Associate

Customer Success Manager

• Build strong relationships with our single-shop customers to understand their needs and ensure their success with Steer.
• Build, own, and execute customer success and engagement plans.
• Own the commercial goals of retention and revenue expansion.
• Spearhead internal, cross-functional improvement projects.
• Represent the voice of the customer, and influence the product development roadmap.
• Empower customers to connect their goals and challenges with the solution in Steer.
• Leverage behavioral data with Pendo to segment your book of business and develop communication strategies driving the greatest impact at scale.
• Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product.
• Serve as the main point of contact and liaison between clients and the rest of the Steer team.
• Maintain regular communication with clients to ensure they are maximizing the full potential of Steer's offerings.

Client Success Manager

Onboarding Specialist

• Manage the end-to-end onboarding of customers using for multiple products including initial outreach, requirements gathering, and setup coordination.
• Tailor and configure customer-facing templates based on client inputs and business goals – no custom development required, but small updates and adjustments will be common.
• Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
• Serve as the primary point of contact for customers throughout their onboarding journey, delivering a high-touch experience and responsive support.
• Troubleshoot technical issues and coordinate timely updates to live configurations as needed.
• Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless onboarding experience.
• Own the free trial to paid conversion process to ensure customer adoption.
• Seeks out new knowledge and approaches problems with a mindset of exploration in regards to AutoOps and Steer Products.

Social Media Manager

• Represent the voice of Steer across comments and DMs, responding in a way that feels helpful.
• Share original short-form content (Reels, TikToks, YouTube Shorts, etc.) across brand channels that feels relevant, real, and engaging.
• Highlight the stories of our community and bring their perspectives to life through content.
• Participate in meaningful conversations across social platforms and industry groups, helping us stay connected to what matters most to our audience.
• Collaborate with influencers and industry voices who align with our brand, and build relationships that help extend our reach.
• Identify trends that align with our voice and values, and contribute ideas for how we can thoughtfully join the conversation.
• Share key insights and community feedback with our marketing and product teams to help guide future content and features.
• Track and report on metrics like engagement, sentiment, and audience growth to understand what’s resonating and inform our ongoing strategy.

Social Media Community Manager

• Build and nurture a strong, engaged social community by creating opportunities for connection, collaboration, and shared learning among shop owners.
• Actively create and post relevant content in owned Facebook groups, YouTube, Instagram, and TikTok to spark discussions and provide valuable insights.
• Act as a bridge between AutoOps & Steer and the auto repair community, providing feedback that shapes product and marketing.
• Organize and moderate live discussions, Q&As, and AMAs.
• Create authentic, platform-specific content for Facebook, YouTube, Instagram, and TikTok
• Leverage user-generated content and customer success stories to showcase real-world wins.
• Keep up with industry trends, challenges, and opportunities to make sure content stays relevant.
• Collaborate with marketing, sales, and product teams to align messaging and promotions.
• Build relationships with shop owners, influencers, and industry leaders.
• Translate product updates into real-world benefits that shop owners actually care about.
• Track engagement, community growth, and post performance with weekly/monthly reporting.
• Bring those insights back to help improve campaigns, product launches, and content direction.

Social Media – Community Engagement Lead

Business Development Rep

• Make high-volume outbound cold calls and lead online product demos.
• Become an expert in our SaaS product and target market.
• Maintain accurate sales records and forecasts in our CRM.
• Use a consultative approach to tailor solutions to prospect needs.

Business Development Representative

• Uncover new business opportunities and book product demos
• Make high-volume outbound calls and lead online product demos
• Guide customers through a fast, consultative sales process
• Become an expert in Steer's SaaS product and target market
• Maintain accurate sales records and forecasts in CRM
• Use a consultative approach to tailor solutions to prospect needs
• Collaborate with sales leadership as part of a high-growth sales team

• Help customers successfully onboard and begin using Steer/AutoOps websites through video calls, emails, and phone calls
• Generate and proof content using AI tools
• Review and update website designs using the Duda platform
• Fulfill customer website edit revision requests using the Duda platform (text updates, images, layout changes, etc.)
• Track and monitor all assigned customer issues and requests through resolution, ensuring customers are updated regularly
• Prioritize and complete tasks within SLA (typically 1 business day), delivering high-quality and timely support
• Collaborate with technical support, development, and product teams to drive successful launches and feature adoption
• Maintain documentation of common requests and edge cases to help scale the support process
• Proactively identify and mitigate cancellations, seeking assistance internally as needed
• Build and cultivate consultative customer relationships to ensure strong product usage and adoption of new capabilities
• Provide strategic insights and feedback to the Product team on product improvements and adoption

Technical Support Associate

Client Success Manager

Customer Success Manager

Onboarding Specialist

Social Media Community Manager

Social Media – Community Engagement Lead

Business Development Representative

Business Development Representative

Onboarding Specialist, Websites