Play a pivotal role in supporting solution teams by overseeing administrative functions, tracking progress, and ensuring seamless logistical and programmatic operations.
Facilitate collaboration among various internal and external stakeholders, including governance bodies, process engineering teams, the EHR vendor (Oracle Cerner), and other key program entities.
Support informaticists with strategic planning, documentation, and administrative tasks.
Assist solution experts and advisors in translating functional requirements and managing ticketing activities.
Coordinate and monitor vendor activities to maintain scope and schedule alignment.
Facilitate design reviews and provide recommendations for optimizing solutions.
Support functional testing teams with their initiatives.
Coordinate interface change requests with technical teams.
Engage in enterprise-to-site deployment activities.
Support the Lessons Learned process, collaborating with all functional and clinical leadership pillars.
Work closely with training and change management teams.

Requirements

5-8 years of experience providing administrative, logistical, and programmatic support to solution teams.
Experience facilitating collaboration between multiple stakeholder groups, such as client governance bodies, process reengineering teams, system vendors, and local site teams.
Demonstrated ability to support informaticists with strategic planning, administrative support, and documentation.
Experience supporting solution experts and solution advisors in translating functional requirements.
Ability to collaborate on ticket management activities.
Experience supporting user acceptance testing and functional testing activities.
Proven skills in coordinating and monitoring vendor activities to support scope and schedule management.
Ability to facilitate design reviews and provide guidance and recommendations for solution optimization.
Experience supporting enterprise rollout initiatives and continuous improvement processes (Lessons Learned).
Ability to coordinate with cross-functional leadership, training, change management, and technical interface teams on change requests.
Direct experience with Electronic Health Record (EHR) systems.
Demonstrated experience in project coordination/management, including tracking deliverables, managing schedules, and facilitating meetings.
Experience in clinical workflow analysis and translating clinical or functional requirements for IT systems.
Experience working with diverse stakeholder groups, including technical teams, clinical staff, program leadership, and external vendors.
Prior experience working within a large, complex public sector or enterprise environment.
Bachelor’s Degree

Benefits

Health insurance
Dental insurance
Vision insurance
Life Insurance
401(k) Retirement Plan with matching
Paid Time Off
Paid Federal Holidays

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project coordinationadministrative supportlogistical supportprogrammatic supportfunctional requirements translationuser acceptance testingfunctional testingclinical workflow analysisticket managementvendor management

Soft Skills

collaborationcommunicationstrategic planningrecommendation providingstakeholder engagementchange managementteam coordinationproblem-solvingorganizational skillsfacilitation