Stearns Bank N.A.

Manager

• Manage a portfolio of existing credit relationships ensuring credit quality and soundness of risk ratings;
• Complete and document loan reviews on a quarterly basis for all loans in the portfolio;
• Prepare material change forms and file comments;
• Respond to customer inquiries, credit requests, or servicing requests timely;
• Review daily reports of delinquent loans and take affirmative action to collect payments;
• Monitor all insurance requirements associated with loans;
• Assist bank management with special projects or business development initiatives.

Senior Portfolio Manager

General

• Provide outstanding customer service and support of all Electronic Banking products and services, including Online Banking, Mobile Banking, Voice Banking, ACH Origination online, Merchant Processing, Remote Deposit Capture, and eStatements, including all cash management components.
• Provide support to our consumer and business customers, as well as our Retail and Lending departments.
• Assist our personal and business customers on the phone or online when they get locked out of their online banking accounts and need password resets.
• Assist customers to ensure they are using the accurate browser for their electronic device(s).
• Respond to customers’ email inquiries received from Online Banking and our website in a timely manner.
• Support customer online account opening processes.
• Provide support to our consumers that use Online and Mobile Banking, Mobile Deposit, and Bill Pay.
• Provide support to our business customers with Cash Management Services such as wire transfers, ACH originations online, Bill Pay, Remote Deposit Capture, and Autobooks.
• Review maintenance reports to ensure accuracy of the Online Banking registrations.
• Handle the installation, maintenance, and support of all Cash Management Systems: Online Banking and Remote Deposit Capture.
• Ensure that all authorizations, agreements, and contracts are in place and maintained.
• Review mobile deposits for accuracy and approve daily.
• Monitor Welcome and E-Statement inbox.
• Process online wires.
• Process Wires, ACH and Microdeposits for Stearns Bank and affiliates.
• Complete the closed account, maintenance, and host failed reports.
• Complete all M-Files assignments in a timely manner.
• Ensure Disaster Recovery Forms and Procedures are up-to-date and available.
• Support Electronic Banking Officer in other duties as assigned and provide backup within the Electronic Banking Department as needed.
• Maintain a solid understanding of all legal and regulatory compliance issues as they pertain to this position.
• Assume additional responsibilities as requested.
• Loss prevention and security as applicable for this position.

Digital Banking Specialist

Financial Planning and Analysis

• Responsible for developing new relationships with manufacturer (OEM), dealer/vendor and customer prospects, by pursuing opportunities, and maintaining existing prospect relationships in the agriculture business unit.
• Network and engage with prospects to build a book of business, asking for referrals to establish relationships and contacting prospects on a regular basis by phone, emails, texts, and occasional visits.
• Develop business within the agriculture business unit by becoming knowledgeable of customer base, prospects, equipment types, credit quality, and financing structures within this industry.
• Promote customized payments for prospects to earn and maintain their relationship.
• Ability to conduct presentations to prospects to introduce our services and program offerings.
• Demonstrate excellent sales skills and ability to cross-sell Stearns Bank products.
• Grow & develop selling skills by staying up to date on industry trends and proactively pursue relevant training and professional development opportunities.
• Coordinate the activities involved in setting up new lease/sales contracts such as entering a customer application, sending out legal finance documents, requesting vital documents, and calculating payment options for the customer.
• Monitor the customer transaction from start to finish as it flows from department to department.
• Responsible for making sure the transaction closes in a timely manner and meets customer and vendor expectations.
• Demonstrate excellent time management skills and accurate documentation of daily activities in Salesforce.
• Attends and gives updates to weekly team meetings and monthly sales meetings.
• Maintain a good working relationship with all employee owners and demonstrate collaboration and teamwork.
• Maintain a proven understanding of the software programs associated with daily activities such as T-Value, Salesforce, and Microsoft Office programs.
• Develop and strive to attain personal sales goals and KPIs.
• Supports the training and development of new department personnel.
• Loss prevention and security as applicable for this position.
• Perform related work as required.
• Maintain a solid understanding of all legal and regulatory compliance issues as they pertain to this position.
• Complete compliance training and sales training as the need arises.
• Light travel is expected, requiring overnight stay.

Senior Portfolio Manager

Digital Banking Specialist

Sales Manager – Equipment Finance