Digital Banking Specialist

Stearns Bank N.A.

Digital Banking Specialist providing customer service for Electronic Banking products at Stearns Bank. Handling inquiries, support transactions, and ensure compliance with financial regulations.

Posted 7/24/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $26 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Electronic Banking products and services, including Online Banking, Mobile Banking, and Cash Management Services. Proficient in providing exceptional customer support and ensuring compliance with legal and regulatory standards.

Highest-signal resume keywords

Electronic Banking SupportCustomer Service ExcellenceCash Management ServicesRegulatory Compliance KnowledgeDetail Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Online BankingMobile BankingACH OriginationMerchant ProcessingRemote Deposit CaptureBill PayWire TransfersMicrodepositsAccounting PrinciplesElectronic Banking Products

Soft Skills

Excellent Communication SkillsAdaptabilityDetail OrientedOrganizational SkillsWillingness to Learn

Tools & Technologies

Cash Management SystemsM-FilesE-StatementsOnline Account Opening Processes

Industry Keywords

Customer SupportLegal ComplianceDisaster Recovery ProceduresLoss PreventionSecurity

About the role

Key responsibilities & impact

Provide outstanding customer service and support of all Electronic Banking products and services, including Online Banking, Mobile Banking, Voice Banking, ACH Origination online, Merchant Processing, Remote Deposit Capture, and eStatements, including all cash management components.
Provide support to our consumer and business customers, as well as our Retail and Lending departments.
Assist our personal and business customers on the phone or online when they get locked out of their online banking accounts and need password resets.
Assist customers to ensure they are using the accurate browser for their electronic device(s).
Respond to customers’ email inquiries received from Online Banking and our website in a timely manner.
Support customer online account opening processes.
Provide support to our consumers that use Online and Mobile Banking, Mobile Deposit, and Bill Pay.
Provide support to our business customers with Cash Management Services such as wire transfers, ACH originations online, Bill Pay, Remote Deposit Capture, and Autobooks.
Review maintenance reports to ensure accuracy of the Online Banking registrations.
Handle the installation, maintenance, and support of all Cash Management Systems: Online Banking and Remote Deposit Capture.
Ensure that all authorizations, agreements, and contracts are in place and maintained.
Review mobile deposits for accuracy and approve daily.
Monitor Welcome and E-Statement inbox.
Process online wires.
Process Wires, ACH and Microdeposits for Stearns Bank and affiliates.
Complete the closed account, maintenance, and host failed reports.
Complete all M-Files assignments in a timely manner.
Ensure Disaster Recovery Forms and Procedures are up-to-date and available.
Support Electronic Banking Officer in other duties as assigned and provide backup within the Electronic Banking Department as needed.
Maintain a solid understanding of all legal and regulatory compliance issues as they pertain to this position.
Assume additional responsibilities as requested.
Loss prevention and security as applicable for this position.

Requirements

What you’ll need

Associate's degree or equivalent from a two-year college or technical school; or one to two years related experience; or equivalent combination of education and experience.
Familiarity with basic accounting principles and electronic banking products and services.
Excellent oral and written communication skills.
Able to accept and adapt to change in a fast-paced environment.
Detail oriented and well organized.
Flexible and willing to learn how to navigate new software systems and attend training.

Benefits

Comp & perks

Employee Stock Ownership Plan & 401k Plan
Healthcare (Medical, Dental, Vision, Telehealth, Life insurance)
12-week Paid Parental Leave and Medical Leave: With a cap of 20 weeks for eligible team members who qualify for both Medical and Parental Leave related to the birth of a child
$5,000 Family Care Reimbursement: Childcare, Elder Care, Student Loan Debt, Pet expenses, Down Payment Assistance, Health Insurance Premiums
PTO from 13 to 23 days depending on tenure. Cashout and Carryover options
10 Days Sick Time
11 Paid Holidays
4 Days Volunteer Time
2 Days Self Allowance Time
Tuition Assistance