Steamship Mutual

Executive

• **About the role? **
• We are looking for two highly motivated university graduates to begin a career in claims within the marine insurance sector. As a mutual P&I Club, we insure shipowners and charterers all around the world. While our main office is in London, our presence in major shipping centres enables us to support Members regionally in close collaboration with our London teams.
• As part of our claims team, you will be responsible for handling a wide range of claims for our Members. But we don’t just pay claims. We provide legal and strategic support of the highest standard, drawing on significant in-house expertise and, because we insure liabilities, we often find ourselves participating in and directing complex litigation and arbitration in London and many other jurisdictions worldwide, working alongside external lawyers and technical experts.
• Service is at the heart of what we do and you will play an integral role in promoting and sustaining relationships between the Club and our Members.
• As a new recruit, you will rotate through each of the three London-based claims teams, spending six months with each, gaining exposure to our Members across the Americas, Europe, and Asia. To ensure you get a well-rounded understanding of P&I insurance, you will also spend time with our Underwriting and Loss Prevention departments, as well as gaining insight into Reinsurance and Finance.
• As part of your training, you will be expected to complete at least Modules 1 and 2 of the P&IQ the industry’s formal qualification. There will also be plenty of learning and development opportunities throughout the 18-month programme.

Graduate Claims Executive

Claims Specialist

• **Overall Job Purpose**:
• The role sits within the European Syndicate. Responsibilities will include providing P&I and FDD (Freight, Demurrage and Defence) claims handling services and advice to Members based across a number of European countries, including Switzerland, Scandinavia, the UK, the Netherlands, Germany, Croatia, and Turkey amongst others.
• - To promote the relationship between the Club and existing Members for which the Claims team is responsible and represent the Club at a senior level.
• - To handle assigned claims in accordance with company procedures, provide advice and support on claims-related issues and identify the need for loss prevention activity.
• - To process large claims in line with company operating procedures in circumstances where requested to do so by the Syndicate Manager or Claims Director and where it is appropriate for such claims to be handled by an Associate.
• - To ensure that all electronic correspondence, whether received or sent, relating to claim files assigned to the particular individual is promptly and correctly filed in accordance with the agreed working practices and to maintain and keep updated such e-files.
• - To contribute to the continuous development of company procedures and systems.
• - To produce relevant articles for inclusion in Club publications.
• - To participate in meetings / engagements with brokers and service providers including Club correspondents and lawyers.
• - Understands the importance of the Club/Member relationship and able to identify areas of additional service that will add value to the relationship.
• - Ability to break down and solve problems through quantitative thinking and analysis.
• - To support the Syndicate Underwriting objectives.
• - To carry out any other duties that are within the scope of personal skills and abilities whenever reasonably instructed.
• - To attend appropriate training and to develop relevant knowledge and skills.
• - To perform any other ad hoc duties as required.

Claims Associate

• To promote the relationship between the Club and existing Members for which the Claims team is responsible and represent the Club at a senior level.
• To handle assigned claims in accordance with company procedures, provide advice and support on claims-related issues and identify the need for loss prevention activity.
• To assist the Syndicate Manager or Claims Director in the allocation, delegation, monitoring, and supervision of claims work where it is appropriate to do so and ensuring consistency of claims handling across the team.
• To process large claims in line with company operating procedures in circumstances where requested to do so by the Syndicate Manager or Claims Director and where it is appropriate for such claims to be handled by a Senior Associate.
• To provide cover in absence of Syndicate Manager or Claims Director.
• To assist in the development of the capabilities of other members of the claims team to maximise their potential.
• Able to demonstrate an expertise within a claim area and be able to provide guidance in this subject to other members of the team.
• To ensure that all electronic correspondence, whether received or sent, relating to claim files assigned to the particular individual is promptly and correctly filed in accordance with the agreed working practices and to maintain and keep updated such e:files.
• To contribute to the continuous development of company procedures and systems.
• To produce relevant articles for inclusion in Club publications.
• To participate in meetings / engagements with brokers and service providers including Club correspondents and lawyers.
• Understands the importance of the Club/Member relationship and able to identify areas of additional service that will add value to the relationship.
• Able to take a lead on case management.
• Ability to break down and solve problems through quantitative thinking and analysis.
• To support the Syndicate Underwriting objectives.
• To carry out any other duties that are within the scope of personal skills and abilities whenever reasonably instructed.
• To attend appropriate training and to develop relevant knowledge and skills.
• To perform any other ad hoc duties as required.

Graduate Claims Executive

Claims Associate

Senior Claims Associate