Senior Claims Associate

Steamship Mutual

Senior Claims Associate at Steamship Mutual providing P&I and FDD claims handling service. Responsible for managing Member relationships and claims for the Indian subcontinent and the Middle East.

Posted 5/26/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

To promote the relationship between the Club and existing Members for which the Claims team is responsible and represent the Club at a senior level.
To handle assigned claims in accordance with company procedures, provide advice and support on claims-related issues and identify the need for loss prevention activity.
To assist the Syndicate Manager or Claims Director in the allocation, delegation, monitoring, and supervision of claims work where it is appropriate to do so and ensuring consistency of claims handling across the team.
To process large claims in line with company operating procedures in circumstances where requested to do so by the Syndicate Manager or Claims Director and where it is appropriate for such claims to be handled by a Senior Associate.
To provide cover in absence of Syndicate Manager or Claims Director.
To assist in the development of the capabilities of other members of the claims team to maximise their potential.
Able to demonstrate an expertise within a claim area and be able to provide guidance in this subject to other members of the team.
To ensure that all electronic correspondence, whether received or sent, relating to claim files assigned to the particular individual is promptly and correctly filed in accordance with the agreed working practices and to maintain and keep updated such e:files.
To contribute to the continuous development of company procedures and systems.
To produce relevant articles for inclusion in Club publications.
To participate in meetings / engagements with brokers and service providers including Club correspondents and lawyers.
Understands the importance of the Club/Member relationship and able to identify areas of additional service that will add value to the relationship.
Able to take a lead on case management.
Ability to break down and solve problems through quantitative thinking and analysis.
To support the Syndicate Underwriting objectives.
To carry out any other duties that are within the scope of personal skills and abilities whenever reasonably instructed.
To attend appropriate training and to develop relevant knowledge and skills.
To perform any other ad hoc duties as required.

Requirements

What you’ll need

Previous experience handling shipping litigation and dispute resolution, from either another P&I club, insurer, law firm, ship owner, or ship agent.
Qualified lawyer practise in England & Wales with 4–6 years’ PQE.
Excellent communication skills, including negotiating, presenting, and reporting (written and verbal).
Ability to build and maintain effective business relationships at all levels, both internally and externally.
Highly organised, motivated, and enthusiastic with an excellent attention to detail.
Ability to deliver high quality work within agreed timeframes to and prioritise individual workload.
Proactive and able to use own initiative.
The ability to work well within a team.

Benefits

Comp & perks

Joining our collaborative, supportive and friendly working environment, you will enjoy a rewarding career with the opportunity to build on your existing skills and knowledge.
We offer great work life balance initiatives, including competitive hybrid working policy.
Clear and transparent career pathway – offering you continued support with enhancing your skills and creating employment development opportunities.
We offer free educational access to the Protection & Indemnity Qualification, created by the International Group of P&I Clubs.
An attractive benefits package which includes private healthcare.
We also provide competitive health subsidy, and access to our comprehensive wellbeing and savings programme throughout the year, to create an environment that supports everyone’s mental and physical health.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

shipping litigationdispute resolutionclaims handlingcase managementquantitative analysis

Soft Skills

communicationnegotiatingpresentingreportingrelationship buildingorganisational skillsattention to detailinitiativeteamwork

Certifications

qualified lawyerpractise in England & Wales4–6 years’ PQE