stays.net

Analyst

• Serve Stays customers via email, chat and platforms such as Botmaker and Salesforce, answering questions and guiding them on using the system.
• Analyze reported issues, identify root causes and suggest solutions.
• Triage requests and incidents, escalating to other teams when necessary.
• Contribute to a smooth, clear and welcoming customer experience.
• Document interactions and step-by-step solutions in the internal knowledge base.
• Participate in continuous feedback to improve support processes and tools.

Junior CS Analyst – Bilingual Support

Events

• Build the Brazil & LATAM events calendar and set targets for each activity.
• Prepare budgets, manage RFPs, negotiate, and control costs.
• Manage end-to-end production: event agendas, scripts, speakers, rehearsals, set design, and A/V.
• Execute digital and hybrid events, including operating the event platform and the registration flow.
• Conduct meetings and negotiations in Spanish with partners, clients, and suppliers.
• Lead on-site operations on event day, managing risks, compliance, and security.
• Close out post-event activities: NPS, no-shows, results reporting, and lessons learned.

Junior CS Analyst – Bilingual Support

Events Producer (Digital & In-Person) – Brazil & LATAM