Analyst

• Serve Stays customers via email, chat and platforms such as Botmaker and Salesforce, answering questions and guiding them on using the system.
• Analyze reported issues, identify root causes and suggest solutions.
• Triage requests and incidents, escalating to other teams when necessary.
• Contribute to a smooth, clear and welcoming customer experience.
• Document interactions and step-by-step solutions in the internal knowledge base.
• Participate in continuous feedback to improve support processes and tools.

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