Staycation India

Data Engineer

• Lead the evolution of our data stack to ensure scalability, reliability, and cost efficiency.
• Anticipate growth in data volume, complexity, and use cases, and design systems that scale accordingly.
• Define and implement long-term technical standards for the data platform.
• Build and maintain reliable data pipelines to ingest data from internal systems, APIs, and external tools.
• Centralize and factorize pipelines within an orchestration tool, ensuring clear dependencies and monitoring.
• Ensure pipelines are resilient, observable, and easy to maintain.
• Support Data Analysts by improving dbt project structure, factorizing models, and strengthening transformation quality.
• Implement data testing, monitoring, alerting, and freshness checks.
• Own the reliability of data used by stakeholders, ensuring trust in dashboards and analyses.
• Deploy machine learning and AI solutions into production environments.
• Work closely with Data Analysts and stakeholders to ensure the data stack empowers teams effectively.
• Document pipelines, models, and workflows to support onboarding and long-term autonomy.

Customer Success Manager

• Own CRM as a growth & performance lever
• Act as the “product manager” of CRM, owning the global CRM architecture (lifecycle, segmentation, triggers) within Customer.io.
• Build and execute a CRM roadmap aligned with business priorities (growth, liquidity, repeat, international expansion).
• Translate complex business challenges (liquidity, inventory constraints, geography, seasonality, repeat usage) into scalable CRM solutions.
• Design, build and optimize CRM workflows
• Own and continuously improve automated CRM flows across the full customer lifecycle (activation, conversion, reactivation, cross-sell, repeat), in collaboration with Product Managers.
• Define CRM data needs (events, attributes, signals) and work closely with Product and Data teams to unlock advanced personalization.
• Implement experimentation frameworks (A/B tests, uplift measurement) and iterate based on results.
• Own the newsletter system end-to-end
• Redesign and operate a high-performing, scalable and personalized newsletter system.
• Move from manual offer selection to automated, data-driven product selection based on availability, relevance and performance.
• Monitor and continuously optimize newsletter impact on engagement and conversion.
• Monitor performance & drive continuous improvement
• Own CRM performance monitoring and reporting on a weekly basis.
• Track both channel KPIs (CTOR, CVR, engagement) and business KPIs (bookings, GMV, repeat).
• Identify performance drops, troubleshoot issues, and implement improvements quickly.
• Collaborate across teams & share best practices
• Work closely with Growth, Product, Data, Tech, Design, Brand and Supply teams to deliver CRM initiatives.
• Support company-wide use of CRM tools and best practices (e.g. product communications, supply communications).

CRM Manager

Account Manager

• Promote best practices by providing tailored recommendations that improve partners’ performance on our platform.
• Collaborate with hotels to design outstanding staycation experiences for our users, focusing on increasing revenue streams and optimizing every square meter of hotel space.
• Work closely with internal teams to communicate hotels’ specific needs, contribute to enhancing the overall partner experience, and ensure partner feedback informs our services.

Content Manager

• Write compelling descriptions for each Staycation experience
• Select impactful visuals in line with our editorial guidelines
• Accurately integrate all experiences into our back office
• Optimize operational workflows to increase efficiency
• Refine and update editorial and quality guidelines
• Maintain a high level of rigor and attention to detail across all content and processes
• Work closely with the sales team

Data Engineer

CRM Manager

Account Manager

Content Manager, Catalogue