Stay AI

Customer Success Manager

• Partner with merchants to help them launch, manage, and grow their subscription programs using Stay
• Provide hands-on support with feature setup, configuration, and ongoing optimization
• Answer technical and non-technical questions and guide merchants on platform best practices
• Monitor merchant usage and adoption to ensure customers are successfully using Stay’s features
• Use tools like Salesforce and Intercom to manage customer interactions and maintain accurate records
• Collaborate with Product, Engineering, and Customer Success teams to resolve issues and improve the merchant experience
• Identify opportunities to help merchants improve subscription performance and reach their goals
• Document insights and contribute to improving internal processes and resources

Customer Success Associate

Backend Engineer

• Architect and build the core systems that ensure Stay operates seamlessly within Shopify’s ecosystem to serve hundreds of subscription brands and millions of subscribers.
• Partner closely with Product, Design, and Engineering to deliver reliable, maintainable, and performant solutions that set us apart in the subscription ecosystem.
• Redesign the webhook processing architecture to support 10x growth.
• Architect a new abstraction layer that decouples internal subscription models from Shopify order primitives.
• Lead a technical deep-dive on Shopify GraphQL bulk operations and performance tradeoffs.
• Write an RFC defining the next generation of Stay’s integration framework.
• Review critical infrastructure PRs and guide engineers on distributed systems design.
• Implement new APIs and services to unlock the next generation of subscription management and analytics features for merchants.
• Design and develop internal tooling when you see opportunities to better enable yourself and other engineers.
• Collaborate with your teammates on Eng, Design and Product Management to plan and execute on new projects.

Senior Backend Engineer

• Redesign the webhook processing architecture to support 10x growth.
• Architect a new abstraction layer that decouples internal subscription models from Shopify order primitives.
• Lead a technical deep-dive on Shopify GraphQL bulk operations and performance tradeoffs.
• Write an RFC defining the next generation of Stay’s integration framework.
• Review critical infrastructure PRs and guide engineers on distributed systems design.
• Implement new APIs and services to unlock the next generation of subscription management and analytics features for merchants.
• Design and develop internal tooling when you see opportunities to better enable yourself and other engineers.
• Collaborate with your teammates on Eng, Design and Product Management to plan and execute on new projects.

Staff Backend Engineer

Account Manager

• Identify, onboard, and activate new technology partners.
• Manage a portfolio of partners with clear revenue goals and performance tracking.
• Collaborate with Sales, Marketing, and Product to turn partnerships into real pipeline and closed revenue.
• Work through technical or integration-related conversations or documentation with partners and internal teams.
• Build co-selling or referral motions that scale.
• Track partner impact, revenue contribution, and opportunities for expansion.
• Dig into why a partnership isn’t producing revenue and take action to fix it.

Customer Success Associate

Senior Backend Engineer

Staff Backend Engineer

Technology Partnerships Manager