Stay AI

Customer Success Manager

• Have a deep focus on Customer Satisfaction. Continuously monitor and enhance the customer experience by proactively identifying and addressing any issues or opportunities for improvement
• Set and manage client expectations, developing a detailed success plan, defining the scope of the relationship, understanding project risks and assigning team members to specific tasks
• Communicate thoughtfully, providing answers to both technical and non-technical questions
• Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion

Support Engineer

• Serve as the highest-tier technical escalation point for complex, cross-system, and high-impact customer issues.
• Diagnose and resolve issues involving APIs, integrations, webhooks, data pipelines, authentication, and platform configuration.
• Perform deep technical investigations using logs, monitoring tools, databases, and internal debugging environments.
• Lead the technical response during major incidents, coordinating with Engineering, Product, and Support stakeholders.
• Drive root-cause analysis and post-incident reviews, documenting findings and ensuring preventive actions are implemented.
• Maintain ownership of long-running or multi-team technical issues until full resolution.
• Develop, refine, and enforce best practices for troubleshooting, escalation, and customer communication.
• Identify recurring product issues or operational gaps and proactively propose solutions.
• Contribute to internal runbooks, knowledge base articles, and tooling improvements to streamline support workflows.
• Act as a bridge between Support and Engineering/Product teams, translating customer issues into actionable technical insights.
• Provide feedback on product reliability, edge-case behaviors, and customer experience pain points.
• Participate in technical reviews for new features to ensure support readiness and identify potential risk areas.
• Manage high-stakes customer interactions that require deep technical understanding and clear communication.
• Assist customers with advanced debugging, configuration best practices, API usage, and integration flows.

Senior Technical Support Lead

Solutions Engineer

• Partner with Sales to deliver exceptional pre-sales experiences - from discovery to tailored demos, proof-of-concepts, and technical deep dives.
• Own technical validation, addressing complex questions around platform capabilities, APIs, and integrations.
• Collaborate cross-functionally with Product, Engineering, and Customer Success to advocate for customer needs and surface insights that inform roadmap priorities.
• Create scalable assets like demo environments, technical documentation, solution guides, and integration blueprints.
• Be a trusted advisor to both merchants and partners, helping them architect best-in-class subscription programs using Stay AI.

Business Development Rep

• Own your outbound motion: prospect, write, and launch custom cadences across email, phone, and LinkedIn
• Make 50+ cold calls per day to DTC operators (typically heads of marketing, retention, or operations)
• Research and prioritize top-tier Shopify brands that match our ICP
• Write messaging that cuts through noise
• Push qualified meetings to AEs with context that accelerates close rate
• Track all activity in Salesforce with precision and discipline
• Collaborate directly with AEs and sales leadership on targeting, positioning, and objection handling
• Test, learn, and iterate fast—what worked last month might not work today

Business Development Representative

Ecommerce

• Play a crucial role in onboarding new merchants to the Stay platform and provide theme work as part of a white glove onboarding process
• Develop, customize, and maintain Shopify themes using Liquid, HTML5, CSS3, and JavaScript/ES6
• Implement responsive, mobile-first designs and ensure cross-browser compatibility
• Collaborate with onboarding managers and back-end developers to translate UI/UX wireframes into functional, polished storefronts
• Design with an eye for site speed, accessibility, and overall performance
• Troubleshoot and resolve technical issues related to themes, storefront performance, and integrations

Shopify Engineer

Account Manager

• Who We Are: Stay Ai is powered by savvy DTC industry vets, who have each been building subscription programs for over ten years. We’ve worked with over 300+ subscription-focused CPG brands that have generated hundreds of millions in subscription revenue alone. Our product is shaped by lifelong marketers who specialize in acquisition and retention—and it shows.\n• Our Investors: We are backed by Telescope Partners, Boulder Food Group, Riverpark Ventures, and Vanterra Capital. Previous investments were led by Watchfire Ventures, alongside Nik Sharma and Adam Turner.\n• We are not afraid of challenging work and are excited to build the next big thing. Sound good to you? Then, please read more about our role!\n• Our Culture: We are dedicated to our work, but equally committed to celebrating our achievements. Collaboration is at the heart of everything we do, as we firmly believe in the power of teamwork. While we are remote-first as a company, we try to create opportunities to meet each other. That's why we organize annual offsite retreats in Park City, where we engage in tubing, ATV rides, and hiking adventures!\n• Who You Are: As the Director of Partnerships at Stay, you will report directly to our CEO, Gina Perrelli. You will be responsible for developing and executing a comprehensive partnership strategy that aligns with our goals. You will identify, negotiate, and manage relationships with key partners, to drive business growth, expand our market reach, and enhance our product offerings.\n• What You’ll Do:\n • You will identify potential partnership opportunities that align with Stay’s goals and develop the partnership roadmap\n • You will lead negotiations and manage the partnership contract process\n • You will maintain strong relationships with our partners and you know exactly how to build long term partnerships\n • You have experience with scale and how we can acquire new partnerships\n • Use data to validate your insights. You understand the market, do thorough research, and have strong opinions about partnership strategies for Stay\n • You set concrete goals and KPIs for the partnerships team and are iterating to make improvements\n• What You’ll Bring:\n • 5+ years of experience in a senior partnership or business development role, ideally within a fast-paced SaaS company and in a high-growth startup environment\n • Minimum of 2 years of experience in the Shopify ecosystem\n • Strategic, creative, and have strong analytical skills\n • Demonstrated success in building and scaling partnership programs that have significantly contributed to revenue growth and market expansion.\n • Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels\n • The ability to work individually (and remotely) and collaborate within a team environment to achieve your goals\n • You are adaptable to change and have comfort with ambiguity at an early stage startup

Customer Success Manager

Senior Technical Support Lead

Solutions Engineer

Business Development Representative

Shopify Engineer

Director of Partnerships (Remote, USA)