Manage end-to-end e-commerce fulfillment operations including receiving, assembly, pick/pack, shipping, and returns in MN warehouse
Lead, coach, and develop supervisors and warehouse associates (full-time and part-time) in a high-volume environment
Partner with 3PL provider outside MN and utilize WMS tools to optimize throughput, accuracy, and shipping performance
Own shipping operations, including carrier relationships, shipping contracts, and rate negotiations to ensure competitive and cost-effective solutions
Manage suppliers for shipping materials (cartons, packaging, inserts, dunnage) while maintaining strong partnerships, quality standards, and cost control
Monitor inventory levels to prevent stock-outs, dead stock, and shrinkage
Develop, document, and improve SOPs to support speed, accuracy, scalability, and cost efficiency
Track, analyze, and report weekly on fulfillment KPIs (order accuracy, ship time, productivity, returns, shipping costs)
Drive continuous improvement initiatives to enhance fulfillment SLAs, vendor performance, and operational efficiency
Ensure OSHA compliance, workplace safety, and proper equipment maintenance
Provide data-driven insights and recommendations to senior leadership

Requirements

Experience managing e-commerce warehouse or fulfillment operations
Proven leadership and people management skills in a fast-paced environment
Experience managing shipping carriers, contracts, and packaging suppliers preferred
Experience working with or overseeing a 3PL strongly preferred
Proficiency in Microsoft Office, inventory systems, and WMS platforms
Strong analytical, organizational, and problem-solving skills
Excellent written and verbal communication skills
Detail-oriented with the ability to manage multiple priorities
Customer-first mindset
Bachelor’s degree preferred

Benefits

Comprehensive health, vision, and dental coverage
Paid holidays and paid time off (PTO)
401(k) plan with company match
Company-paid life insurance and AD&D coverage
Short-term and long-term disability plans
Free telephonic medical support program
Employee discounts on luxury products
Fun, supportive, team-oriented work environment
A+ Better Business Bureau rating

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

e-commerce fulfillment operationsinventory managementshipping operationsSOP developmentKPI trackingcontinuous improvementOSHA compliancedata analysiscost controlpackaging management

Soft skills

leadershippeople managementanalytical skillsorganizational skillsproblem-solvingcommunication skillsdetail-orientedmulti-taskingcustomer-first mindset

Certifications

Bachelor’s degree