Statusphere

Customer Success Manager

• Build and maintain strong customer relationships, understanding their business needs and guiding them to success with Statusphere.
• Act as the primary point of contact from onboarding to renewal, driving product adoption and uncovering upsell opportunities.
• Provide strategic guidance to ensure customers maximize the platform’s value and achieve their marketing goals.
• Identify customer challenges and proactively develop solutions, collaborating with Sales, Product, and Marketing teams.
• Manage renewals, expansions, and accurate forecasting for all assigned accounts.
• Help shape the product roadmap by gathering and sharing customer requests/insights.
• Develop scalable best practices, educational materials, and training resources to enhance client retention & success.
• Lead consultations and one-on-one demos to educate customers on platform features.
• Stay ahead of influencer marketing trends and position yourself as a subject matter expert for customers.
• Drive customer value by monitoring growth indicators, mitigating risks, and fostering long-term loyalty.
• Contribute to building scalable processes and frameworks that support Customer Success and platform growth.
• Leverage strong project management skills to ensure seamless campaign execution.
• Achieve deep expertise in Statusphere’s offerings and be the go-to resource for micro-influencer marketing insights for clients.

Accounts Receivable

• Accurately create, review, and issue client invoices in QuickBooks Online based on HubSpot quotes, executed agreements, and direct direction from the Head of Revenue Operations
• Translate deal terms, pricing, service periods, and billing structures into correct QBO invoices without supervision
• Ensure invoices are issued on time, consistently, and in accordance with internal billing schedules
• Maintain clear documentation tying invoices to source quotes, agreements, or approvals
• Monitor invoice status in QuickBooks Online to determine which invoices are paid, outstanding, or overdue
• Apply and reconcile client payments received via QuickBooks Online payment rails
• Investigate and resolve unapplied cash, partial payments, or misapplied payments
• Cross-Functional Coordination with the Head of Revenue Operations as a day-to-day operational partner

Customer Success Manager

Accounts Receivable – Invoicing Specialist