Creator Care Payments Specialist

Statusphere

Creator Care Payments Specialist ensuring accurate payments for creators in influencer marketing. Supporting creator inquiries and managing payment operations across the joinstatus platform.

Posted 7/23/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in creator support and payment operations, ensuring accurate and timely processing of payments while maintaining clear and empathetic communication with creators. Proficient in problem-solving and operational improvement within a fast-paced digital marketing environment.

Highest-signal resume keywords

Creator Support ExperiencePayment Operations ManagementProblem-Solving SkillsAttention to DetailInterpersonal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingCompensation Eligibility ReviewOperational ImprovementRoot Cause AnalysisDigital Marketing Knowledge

Soft Skills

DependableOrganizedService-OrientedSelf-StarterCritical Thinking

Tools & Technologies

TipaltiJoinstatus Platform

Industry Keywords

Creator CollaborationInfluencer MarketingSocial Media ManagementCustomer SupportCommunity Management

Tech Stack

Tools & technologies

React

About the role

Key responsibilities & impact

Monitor email, DMs, and creator-facing chat and assist in responding to creator inquiries in a timely and professional manner.
Ensure all creator communications are clear, accurate, empathetic, and consistent with company policies, processes, and brand standards.
Assist in creator collaboration onboarding and set up when a senior associate is unavailable as backup support.
Accurately review creator collaboration compensation eligibility.
Manage end-to-end creator payment operations by processing, monitoring, troubleshooting, and resolving payment issues through Tipalti and the joinstatus platform to ensure accurate and timely payments.
Investigate and resolve payment exceptions, including failed, rejected, delayed, or returned payments by identifying root causes, reprocessing payments when needed, and coordinating with internal teams and Tipalti Support.

Requirements

What you’ll need

2+ years of experience in creator support, influencer marketing, social media management, customer support, community management, or a related client-facing role, preferably in a fast-paced, digital marketing, or startup environment.
Strong problem-solving skills and the ability to identify patterns, root causes, and opportunities for operational improvement.
Understanding of the importance of safeguarding personally identifiable information, banking information, and tax documentation.
Dependable, organized, service-oriented, and comfortable taking full ownership of payment issues from identification through resolution.
Ability to work efficiently while maintaining attention to the details.
Strong self-starter and problem-solving mentality with the ability to act and react in a professional manner when confronted with adverse situations.
Demonstrates critical thinking, personal organization, and interpersonal skills.
Growth mindset: an ability and desire to learn and pivot skill sets based on business needs.
Delivers written and verbal communication in a clear, compelling manner with minimal errors.
Proven ability to prioritize and multitask and manage multiple projects simultaneously.
Enjoys working on a team but is successful working independently and taking ownership of tasks.

Benefits

Comp & perks

Medical, Dental, and Vision insurance
Accrued PTO + paid holidays
4% 401(k) match
Remote work
Paid parental leave
Employee stock options
Opportunities for growth & leadership in a fast-growing company
Collaborative, innovative, positive, team-oriented culture