Statista

Key Client Success Manager

Statista

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Drive product onboarding, adoption, value realization, and long–term success across high-value multi-product accounts.
  • Run regular check-ins and business reviews to align on goals, track success metrics, and surface new use cases
  • Develop and execute tailored active success plans for strategic accounts, aligned to business objectives and product use cases, and drive measurable outcomes through adoption of core and advanced product capabilities.
  • Identify and document success-driven expansion opportunities in collaboration with Account Management team.
  • Collaborate with Product, Support and Marketing teams to deliver customer outcomes.

Requirements

  • 3+ years of experience in Client Success/ Account Management in a SaaS environment
  • Proven track record of managing renewals and improving retention, adoption, and customer satisfaction
  • Strong consultative and excellent communication skills across seniority levels with internal and external stakeholders
  • Comfortable with data, interpreting usage trends and translating them into clear actions and stories
  • Experience working cross-functionally with Sales, Product, and Support to drive outcomes
  • Fluent in English; additional languages are a plus
Benefits
  • Work from abroad up to 30 calendar days a year
  • Hybrid work and flex-time
  • International team and social events
  • Subsidized urban mobility and access to fitness and wellness options
  • Free access to Langdock and all its amazing functionalities
  • Career & training opportunities
  • Attractive locations and modern offices
  • Mental health support with OpenUp
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaSdata interpretationcustomer satisfaction managementrenewals managementadoption strategiessuccess plans developmentmetrics trackinguse case identificationexpansion opportunity documentationconsultative selling
Soft Skills
communication skillscollaborationconsultative skillsstakeholder managementgoal alignmentproblem-solvingcross-functional teamworkcustomer advocacyrelationship buildingadaptability