Station Satcom

Support Engineer

• Troubleshoot and resolve complex issues related to remote desktop connectivity, performance, and functionality (L2 support for RDS).
• Handle escalations from L1 support requiring deeper technical expertise.
• Assist with user account setup, configuration, and access management for remote desktop environments.
• Regularly review security logs and respond to potential security incidents.
• Perform server installations, virtual machine (VM) installations, and manage domain infrastructure.
• Configure and maintain IT products including: Infinity (Standard / Plus / Cube) Infinity Virtualization (VM) Infinity Spectrum Service Infinity Data PIN creation from Hub Infinity VoIP Phones Angel (Cybersecurity) Marpoint Firewall.
• Manage firewalls such as Netgear, Cisco Basic, MikroTik (Hex Lite, RB 750/951/1100), FutureKonnect, and HAMS.
• Oversee file replication processes using GTReplication.
• Deploy and monitor antivirus and endpoint security solutions: GT Sentinel, PortIT, Vanirlite AV, Datto EDR, CrowdStrike (incident ticket management).

Technical Support Specialist L2 – Product IT