Technical Support Specialist L2 – Product IT

Station Satcom

Technical Support Specialist providing advanced support for remote desktop services and IT infrastructure. Troubleshooting issues, managing server installations, and ensuring cybersecurity solutions.

Posted 7/1/2026full-timeMumbai • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber SecurityFirewallsVoIP

About the role

Key responsibilities & impact

Troubleshoot and resolve complex issues related to remote desktop connectivity, performance, and functionality (L2 support for RDS).
Handle escalations from L1 support requiring deeper technical expertise.
Assist with user account setup, configuration, and access management for remote desktop environments.
Regularly review security logs and respond to potential security incidents.
Perform server installations, virtual machine (VM) installations, and manage domain infrastructure.
Configure and maintain IT products including: Infinity (Standard / Plus / Cube) Infinity Virtualization (VM) Infinity Spectrum Service Infinity Data PIN creation from Hub Infinity VoIP Phones Angel (Cybersecurity) Marpoint Firewall.
Manage firewalls such as Netgear, Cisco Basic, MikroTik (Hex Lite, RB 750/951/1100), FutureKonnect, and HAMS.
Oversee file replication processes using GTReplication.
Deploy and monitor antivirus and endpoint security solutions: GT Sentinel, PortIT, Vanirlite AV, Datto EDR, CrowdStrike (incident ticket management).

Requirements

What you’ll need

Strong expertise in Remote Desktop Services (RDS) troubleshooting (Level 2 support).
Hands-on experience in server/VM installation and domain infrastructure management.
Knowledge of firewall configuration and management (Netgear, Cisco, MikroTik, Marpoint, FutureKonnect).
Experience in cybersecurity monitoring and incident response.
Familiarity with file replication systems and antivirus/EDR solutions.
Analytical problem-solving skills with the ability to resolve escalated technical issues.
Strong communication and documentation skills to interact with cross-functional teams.

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Remote Desktop Services (RDS)Server InstallationVirtual Machine (VM) InstallationDomain Infrastructure ManagementFirewall ManagementCybersecurity MonitoringFile Replication SystemsAntivirus SolutionsEndpoint Security SolutionsIncident Ticket Management

Soft Skills

Analytical Problem-Solving SkillsStrong Communication SkillsDocumentation Skills