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Technical Support Specialist L2 – Product IT
Station SatcomTechnical Support Specialist providing advanced support for remote desktop services and IT infrastructure. Troubleshooting issues, managing server installations, and ensuring cybersecurity solutions.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong expertise in Remote Desktop Services (RDS) troubleshooting and server/VM installation, with a focus on cybersecurity monitoring and incident response. Proficient in firewall management and file replication systems, ensuring effective resolution of escalated technical issues.
Highest-signal resume keywords
Remote Desktop Services (RDS) TroubleshootingServer/VM InstallationFirewall Configuration and ManagementCybersecurity Monitoring and Incident ResponseAnalytical Problem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Remote Desktop Services (RDS)Server InstallationVirtual Machine (VM) InstallationDomain Infrastructure ManagementFirewall ManagementCybersecurity MonitoringFile Replication SystemsAntivirus SolutionsEndpoint Security SolutionsIncident Ticket Management
Soft Skills
Analytical Problem-Solving SkillsStrong Communication SkillsDocumentation Skills
Tools & Technologies
Infinity (Standard / Plus / Cube)Infinity Virtualization (VM)Infinity Spectrum ServiceInfinity Data PIN Creation from HubInfinity VoIP PhonesAngel (Cybersecurity)Marpoint FirewallNetgear FirewallCisco FirewallMikroTik Firewall
Industry Keywords
Level 2 SupportEscalated Technical IssuesSecurity LogsFile Replication ProcessesGTReplicationGT SentinelPortITVanirlite AVDatto EDRCrowdStrike
Tech Stack
Tools & technologiesCyber SecurityFirewallsVoIP
About the role
Key responsibilities & impact- Troubleshoot and resolve complex issues related to remote desktop connectivity, performance, and functionality (L2 support for RDS).
- Handle escalations from L1 support requiring deeper technical expertise.
- Assist with user account setup, configuration, and access management for remote desktop environments.
- Regularly review security logs and respond to potential security incidents.
- Perform server installations, virtual machine (VM) installations, and manage domain infrastructure.
- Configure and maintain IT products including: Infinity (Standard / Plus / Cube) Infinity Virtualization (VM) Infinity Spectrum Service Infinity Data PIN creation from Hub Infinity VoIP Phones Angel (Cybersecurity) Marpoint Firewall.
- Manage firewalls such as Netgear, Cisco Basic, MikroTik (Hex Lite, RB 750/951/1100), FutureKonnect, and HAMS.
- Oversee file replication processes using GTReplication.
- Deploy and monitor antivirus and endpoint security solutions: GT Sentinel, PortIT, Vanirlite AV, Datto EDR, CrowdStrike (incident ticket management).
Requirements
What you’ll need- Strong expertise in Remote Desktop Services (RDS) troubleshooting (Level 2 support).
- Hands-on experience in server/VM installation and domain infrastructure management.
- Knowledge of firewall configuration and management (Netgear, Cisco, MikroTik, Marpoint, FutureKonnect).
- Experience in cybersecurity monitoring and incident response.
- Familiarity with file replication systems and antivirus/EDR solutions.
- Analytical problem-solving skills with the ability to resolve escalated technical issues.
- Strong communication and documentation skills to interact with cross-functional teams.
Benefits
Comp & perks- Health insurance
- Professional development opportunities