State Street

Senior Associate, ServiceNow CMDB Asset Management

State Street

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • India

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Job Level

Senior

Tech Stack

CloudITSMServiceNow

About the role

  • Managing the full lifecycle, accuracy, and integrity of IT asset and configuration data within the Configuration Management Database (CMDB).
  • Providing hands-on technical expertise to support CMDB, Foundation Data, and CSDM initiatives.
  • Collaborating with architects, developers, platform owners, and service teams to deliver configuration data across the organization.
  • Owning and managing the end-to-end lifecycle of Configuration Items (CIs) and IT assets within the ServiceNow CMDB.
  • Monitoring, analyzing, and reporting on CMDB health metrics and leading remediation efforts where gaps are identified.
  • Supporting ServiceNow Discovery, Service Mapping, and integrations to ensure accurate and automated population of CI and asset data.
  • Ensuring CMDB processes and data support audit, risk, security, and regulatory requirements.

Requirements

  • Strong hands-on expertise with ServiceNow CMDB, including CI classes, relationships, reconciliation, and normalization.
  • Experience supporting IT Asset Management (ITAM) and Configuration Management processes aligned with ITIL standards.
  • Strong analytical and problem-solving skills with a focus on data quality and process improvement.
  • Minimum 4-8 years of relevant experience working with ServiceNow, CMDB, IT Asset Management, or related ITSM functions.
  • ServiceNow Certified System Administrator (CSA) and other ServiceNow certifications preferred.
  • ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and the application of concepts a plus.
  • Working knowledge of ServiceNow Discovery and system integrations (APIs, data imports, third-party tools).
  • Familiarity with cloud platforms, hybrid infrastructure, and modern IT operations models.
Benefits
  • generous medical care
  • insurance and savings plans
  • flexible Work Programs
  • development programs
  • educational support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNow CMDBIT Asset ManagementConfiguration ManagementData qualityProcess improvementServiceNow DiscoverySystem integrationsAPIsData importsCI classes
Soft Skills
Analytical skillsProblem-solving skillsCollaborationCommunication
Certifications
ServiceNow Certified System Administrator (CSA)ITIL v3 certificationITIL v4 certification