State Street

Senior Manager – ServiceNow Application Developer

State Street

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • India

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Job Level

Senior

Tech Stack

ITSMJavaScriptServiceNow

About the role

  • Deliver business application needs while preserving baseline functionality with customization and extension of the platform modules.
  • Designs and develops new ServiceNow applications and services.
  • Assists ServiceNow System Administrators with incident resolution, as needed.
  • Provides mentoring and guidance for ServiceNow System Administrators.
  • Takes ownership of complex business requirements and works them to completion.
  • Identify and implement opportunities for automation and process optimization within ServiceNow workflows.
  • Stay current on ServiceNow product developments, industry trends, and best practices to recommend improvements.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • 4+ years of experience in professional software development.
  • 2+ years of experience in ServiceNow platform development.
  • Deep knowledge of ServiceNow modules, including ITSM, ITAM, ITBM, and Service Catalog.
  • Proficiency in scripting (e.g., JavaScript, Glide API) and building custom workflows and integrations.
  • Experience with incident, problem, and change management processes within an ITIL framework.
  • Strong requirements gathering and refining experience.
  • ServiceNow Certified Application Developer (CAD) is good to have.
  • ServiceNow Implementation Specialist Certifications (e.g., ITSM, HAM, VR) is good to have.
  • ITIL v3 or ITIL v4 Foundation Certification is good to have.
  • Strong problem-solving and analytical abilities, especially under pressure.
  • Ability to communicate effectively and in a professional manner both written and orally.
  • Ability to manage competing priorities and deliver results in a fast-paced environment.
  • Be a team player with a positive attitude, enthusiasm, initiative, and self-motivation.
  • Ability to multi-task, meet aggressive timelines and have strong work ethics.
Benefits
  • Generous medical care
  • Insurance and savings plans
  • Flexible Work Programs
  • Development programs and educational support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNow developmentJavaScriptGlide APIcustom workflowsintegrationsITSMITAMITBMService Catalogautomation
Soft Skills
problem-solvinganalytical abilitiescommunicationtime managementteam playerpositive attitudeinitiativeself-motivationmulti-taskingwork ethics
Certifications
ServiceNow Certified Application Developer (CAD)ServiceNow Implementation SpecialistITIL v3 Foundation CertificationITIL v4 Foundation Certification