State Street

Manager – Process Mapping & Automation

State Street

full-time

Posted on:

Location Type: Hybrid

Location: Hyderabad • India

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Tech Stack

CloudITSMServiceNow

About the role

  • Building, validating, maintaining, and governing end‑to‑end service maps within the CMDB.
  • Ensure accurate visibility of business services and their underlying application and infrastructure dependencies.
  • Support operational resilience, regulatory compliance (including DORA), incident, and change impact analysis.
  • Work closely with Application Owners, SMEs, Discovery teams, ServiceNow Operations, and Governance stakeholders.
  • Create, enhance, and maintain business service and application service maps using ServiceNow Service Mapping and Discovery capabilities.
  • Validate relationships between business services, applications, and underlying configuration items.
  • Ensure service maps follow approved mapping standards, rubrics, and SOPs.
  • Identify and remediate gaps such as missing relationships, incorrect dependency paths, stale or orphaned CIs.
  • Track exceptions, remediation actions, and stakeholder responses related to service map validation.

Requirements

  • Strong understanding of Service Mapping concepts, CMDB, and dependency mapping.
  • Hands‑on experience with ServiceNow (Service Mapping, Discovery, CMDB).
  • Experience with tag-based service mapping and meta data driven mapping approaches, particularly in cloud environments.
  • Understanding of IT infrastructure components (servers, databases, networks, cloud services).
  • Familiarity with ITSM processes (Incident, Change, Problem).
  • ServiceNow Certification (CSA, CIS.SM) is good to have.
  • Familiarity with improving mapping outcomes through pattern optimization or extension concepts (where applicable).
  • Understanding of MID Server setup, health monitoring, and discovery troubleshooting.
Benefits
  • generous medical care
  • insurance and savings plans
  • flexible Work Programs
  • development programs and educational support
  • paid volunteer days
  • matching gift programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Service MappingCMDBdependency mappingtag-based service mappingmetadata driven mappingIT infrastructure componentsITSM processespattern optimizationMID Server setupdiscovery troubleshooting
Certifications
ServiceNow CertificationCSACIS.SM