State Street

Process Mapping & Automation Manager

State Street

full-time

Posted on:

Location Type: Hybrid

Location: Hyderabad • India

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Tech Stack

CloudITSMServiceNow

About the role

  • Responsible for building, validating, maintaining, and governing end‑to‑end service maps within the CMDB.
  • Support operational resilience, regulatory compliance (including DORA), incident and change impact analysis.
  • Work closely with Application Owners, SMEs, Discovery teams, ServiceNow Operations, and Governance stakeholders.
  • Create, enhance, and maintain service and application maps using ServiceNow Service Mapping and Discovery capabilities.
  • Validate relationships between business services, applications, and underlying configuration items.
  • Ensure service maps follow approved mapping standards, rubrics, and SOPs.
  • Build, maintain, and optimize service maps using pattern-based and automated discovery techniques.
  • Identify and remediate gaps such as missing relationships, incorrect dependency paths, stale or orphaned CIs.
  • Coordinate with Discovery and Infrastructure teams to resolve discovery gaps, CI inaccuracies, and integration issues.
  • Perform map validation sessions with Application Owners and SMEs to confirm accuracy.
  • Support iterative refinement cycles and health reviews of service maps.
  • Monitor data freshness, CI health, and mapping quality metrics.
  • Track exceptions, remediation actions, and stakeholder responses related to service map validation.
  • Maintain audit ready documentation and evidence for regulatory and internal control requirements.

Requirements

  • Strong understanding of Service Mapping concepts, CMDB, and dependency mapping.
  • Hands‑on experience with ServiceNow (Service Mapping, Discovery, CMDB).
  • Experience with tag-based service mapping and meta data driven mapping approaches, particularly in cloud environments.
  • Understanding of IT infrastructure components (servers, databases, networks, cloud services).
  • Familiarity with ITSM processes (Incident, Change, Problem).
  • ServiceNow Certification (CSA, CIS.SM) preferred.
  • Familiarity with improving mapping outcomes through pattern optimization or extension concepts (where applicable).
  • Understanding of MID Server setup, health monitoring, and discovery troubleshooting.
Benefits
  • Generous medical care
  • Insurance plans
  • Savings plans
  • Flexible Work Programs
  • Development programs
  • Educational support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Service MappingCMDBdependency mappingtag-based service mappingmetadata driven mappingIT infrastructure componentspattern optimizationdiscovery troubleshootinghealth monitoring
Soft Skills
collaborationcommunicationproblem-solvingattention to detailorganizational skills
Certifications
ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist - Service Mapping (CIS.SM)