State Street

Process Mapping & Automation Manager

State Street

full-time

Posted on:

Location Type: Hybrid

Location: Bangalore • India

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

CloudITSMServiceNow

About the role

  • Create, enhance, and maintain business service and application service maps using ServiceNow Service Mapping and Discovery capabilities.
  • Validate relationships between business services, applications, and underlying configuration items (servers, databases, load balancers, networks, cloud resources).
  • Ensure service maps follow approved mapping standards, rubrics, and SOPs.
  • Build, maintain, and optimize service maps using a combination of pattern based (top-down) and automated discovery techniques (e.g. Tag based).
  • Identify and remediate gaps such as missing relationships, incorrect dependency paths, stale or orphaned CIs.
  • Coordinate with Discovery and Infrastructure teams to resolve discovery gaps, CI inaccuracies, and integration issues.
  • Perform map validation sessions with Application Owners and SMEs to confirm technical and business accuracy.
  • Support iterative refinement cycles and health reviews of service maps.
  • Monitor data freshness, CI health, and mapping quality metrics.
  • Track exceptions, remediation actions, and stakeholder responses related to service map validation.
  • Maintain audit ready documentation and evidence to support regulatory and internal control requirements (e.g., DORA).

Requirements

  • Strong understanding of Service Mapping concepts, CMDB, and dependency mapping.
  • Hands‑on experience with ServiceNow (Service Mapping, Discovery, CMDB).
  • Experience with tag-based service mapping and meta data driven mapping approaches, particularly in cloud environments.
  • Understanding of IT infrastructure components (servers, databases, networks, cloud services).
  • Familiarity with ITSM processes (Incident, Change, Problem).
  • ServiceNow Certification (CSA, CIS.SM) is good to have.
  • Familiarity with improving mapping outcomes through pattern optimization or extension concepts (where applicable).
  • Understanding of MID Server setup, health monitoring, and discovery troubleshooting.
Benefits
  • generous medical care
  • insurance and savings plans
  • flexible Work Programs
  • wealth of development programs
  • educational support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Service MappingCMDBdependency mappingtag-based service mappingmetadata driven mappingIT infrastructure componentsmapping optimizationMID Server setupdiscovery troubleshooting
Soft Skills
coordinationvalidationmonitoringdocumentationstakeholder communication
Certifications
ServiceNow CertificationCSACIS.SM