State Street

Client Change Management Lead, Vice President

State Street

full-time

Posted on:

Location Type: Office

Location: London • United Kingdom

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Job Level

Senior

About the role

  • Working with Client Implementation Executives, seek early engagement on new client deals and ensure Change Management process is planned, resourced, communicated and effectively embedded
  • Lead client interactions on Change
  • Working with internal and external stakeholder, assess new change requests and provide client feedback and challenge as appropriate
  • Demonstrate ownership of Change Management process across EMEA deals, providing leadership and direction to internal and external stakeholders
  • Working with Program Leadership, ensure impact of client change to overall program delivery is measured and communicated through executive reporting with escalations as required
  • Engage with Global Delivery partners to ensure correct governance of non-standard solutions to change requests
  • Support Global Delivery partners with standing up of Change Management model in production environment post go-live
  • Drive continuous improvement in the EMEA Alpha Change Management process to increase scalability and consistency
  • Contribute to the design and implementation of Global Alpha Standards for Change
  • Develop Change Management as a revenue stream and ensure all non-chargeable work is validated and recorded
  • Deputise for EMEA Client Change Manager when required and support development of new and junior staff members
  • Gain an understanding of target operating models
  • Proactively raise risks and issues effectively within the program, drive solutions and effectively communicate options
  • If applicable, manage staff ensuring the process for objective setting and PPR is followed
  • Manage the workload balance for the team
  • Ensure practice is aligned to programme activities and governance

Requirements

  • 10+ years of relevant Financial Industry Experience required, preferably Investment Management / Asset Management
  • Strong understanding of financial markets and investment management processes, including back-office functions
  • Exposure to Charles River or any other front office systems is preferred
  • Experience in implementation of large client onboardings with complex architecture, multiple teams and functionalities
Benefits
  • Inclusive development opportunities
  • Flexible work-life support
  • Paid volunteer days
  • Vibrant employee networks

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Change ManagementClient OnboardingProgram DeliveryGovernanceContinuous ImprovementRisk ManagementObjective SettingPPR ProcessImplementationArchitecture
Soft skills
LeadershipCommunicationStakeholder ManagementProblem SolvingTeam ManagementInterpersonal SkillsOwnershipCollaborationFeedbackCoaching