State of Vermont

Emergency Communications Dispatcher I

State of Vermont

full-time

Posted on:

Location Type: Office

Location: Westminster • Vermont • United States

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Salary

💰 $28 - $44 per hour

Job Level

Junior

About the role

  • An Emergency Communications Dispatcher (ECD) receives voice and text requests for police, fire, and medical services.
  • The incumbent determines the nature, urgency, and jurisdiction of a report and either dispatches first responders or transfers the call to the appropriate jurisdiction.
  • The ECD documents information in Computer-Aided Dispatch (CAD) software and provides updates via phone or radio as needed.
  • The ECD provides guidance and assistance to the public in life-safety situations.
  • Coordinates appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.
  • A new hire will go through a lengthy, structured training program to learn Vermont State Police and E911 policy and procedures for handling emergent and non-emergent calls as well as other PSAP related responsibilities.

Requirements

  • One (1) year or more of experience in public safety, first response, or as an emergency dispatcher or telecommunicator.
  • Two (2) or more years of experience as a non-emergency dispatcher, or in a customer service or administrative role that includes significant contact with the public.
  • High school diploma or equivalent (preferred).
  • Vermont E911 Call Taker Certification (preferred).
  • Experience running license, registration, and criminal history queries (preferred).
  • Experience entering NCIC information (preferred).
  • Experience as a First Responder (preferred).
  • Must pass a Department of Public Safety administered computer based "CritiCall" test.
Benefits
  • $5,000 Hiring Bonus for New Hires!
  • Built-in overtime
  • Promotion eligibility after 2 years
  • Effective leave plan
  • 80% State paid medical premium
  • Dental plan at no cost for employees and their families
  • 11 paid holidays each year
  • State Paid Family and Medical Leave Insurance (FMLI)
  • Tuition Reimbursement
  • Flexible spending healthcare and childcare reimbursement accounts
  • Low cost group life insurance
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Computer-Aided Dispatch (CAD)license queriesregistration queriescriminal history queriesNCIC information entryemergency dispatchingfirst response
Soft Skills
communicationguidanceassistancecoordinationstress management
Certifications
Vermont E911 Call Taker CertificationCritiCall test