State of Vermont

Emergency Communications Dispatcher I

State of Vermont

full-time

Posted on:

Location Type: Office

Location: Williston • Vermont • United States

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Salary

💰 $28 - $44 per hour

Job Level

Junior

About the role

  • Receives voice and text requests for police, fire, and medical services.
  • Determines the nature, urgency, and jurisdiction of a report and either dispatches first responders or transfers the call to the appropriate jurisdiction.
  • Documents information in Computer-Aided Dispatch (CAD) software and provides updates via phone or radio as needed.
  • Provides guidance and assistance to the public in life-safety situations.
  • Coordinates appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.
  • Goes through a lengthy, structured training program to learn Vermont State Police and E911 policies and procedures for handling emergent and non-emergent calls.

Requirements

  • One (1) year or more of experience in public safety, first response, or as an emergency dispatcher or telecommunicator.
  • Two (2) or more years of experience as a non-emergency dispatcher, or in a customer service or administrative role that includes significant contact with the public.
  • High school diploma or equivalent (preferred).
  • Vermont E911 Call Taker Certification (preferred).
  • Experience running license, registration, and criminal history queries (preferred).
  • Experience entering NCIC information (preferred).
  • Experience as a First Responder (preferred).
  • Applicants must pass a Department of Public Safety administered computer based "CritiCall" test, which assesses computer and other job related skills.
  • Certification by the E-911 Board as a telecommunicator may be required within six months of entry into the job.
  • All candidates must pass a security clearance conducted by the Department of Public Safety.
Benefits
  • $5,000 Hiring Bonus for New Hires!
  • 80% State paid medical premium and a dental plan at no cost for employees and their families
  • Work/Life balance: 11 paid holidays each year and a generous leave plan
  • State Paid Family and Medical Leave Insurance (FMLI)
  • Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
  • Tuition Reimbursement
  • Flexible spending healthcare and childcare reimbursement accounts
  • Low cost group life insurance
  • Incentive-based Wellness Program
  • Qualified Employer for Public Service Student Loan Forgiveness Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Computer-Aided Dispatch (CAD)NCIC information entrylicense queriesregistration queriescriminal history queriesemergency dispatchingnon-emergency dispatchingpublic safety communicationfirst responder experienceCritiCall test
Soft Skills
communicationguidanceassistancecoordinationstress managementpublic interactiondecision makingproblem solvingempathyteamwork
Certifications
Vermont E911 Call Taker Certificationtelecommunicator certification