State of North Carolina

Customer Service Level 2 Agent

State of North Carolina

full-time

Posted on:

Location Type: Hybrid

Location: Raleigh • North Carolina • United States

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Salary

💰 $45,000 - $53,000 per year

About the role

  • Answer incoming calls via a high-volume telephone queue
  • Resolve incoming correspondence via written letters or email
  • Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, account adjustments, tax laws, policy and procedures
  • Complete training to understand and communicate personal, corporate and franchise, and sales and use tax laws

Requirements

  • High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.
  • Good communicator (both written and verbal) with the ability to express oneself clearly and concisely
  • Experience with the use of a computer and proficiency in word processing
  • Demonstrated experience maintaining courteous and professional behavior while dealing with controversial matters and irate customers.
Benefits
  • Health insurance options
  • Standard and supplemental retirement plans
  • NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
  • Twelve paid holidays per year
  • Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
  • Twelve sick days/year which are cumulative indefinitely
  • Paid Parental Leave
  • Personal Observance Leave and Community Service Leave
  • Longevity pays lump sum payout yearly based on length of service
  • 401K, 457, and 403(b) plans
  • Eligibility for the Public Service Loan Forgiveness Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
administrative experienceword processingtax lawsaccount adjustmentspayment plansrefundscorrespondence resolution
Soft Skills
good communicatorwritten communicationverbal communicationcourteous behaviorprofessional behaviorconflict resolution
Certifications
high school diplomaGeneral Educational Development (GED)