Customer Service Agent
State of North Carolina
full-time
Posted on:
Location Type: Hybrid
Location: Raleigh • North Carolina • United States
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Salary
💰 $46,000 - $52,000 per year
Job Level
About the role
- Consistently answer incoming calls via a high-volume telephone queue
- Resolve incoming correspondence via written letters or email
- Answer questions from taxpayers and representatives regarding refunds, payment plans, notices received, account balances, account adjustments, tax laws, policy and procedures
- Complete training to understand and communicate personal, corporate and franchise, and sales and use tax laws
Requirements
- Associate’s degree in Business Administration, Accounting or related field from an appropriately accredited institution
- 1 year work experience preferably in an accounting-related environment or an equivalent combination of education and experience
Benefits
- Health insurance options
- Standard and supplemental retirement plans
- NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
- Twelve paid holidays per year
- Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
- Twelve sick days/year which are cumulative indefinitely
- Paid Parental Leave
- Personal Observance Leave and Community Service Leave
- Longevity pays lump sum payout yearly based on length of service
- 401K, 457, and 403(b) plans
- Eligibility for the Public Service Loan Forgiveness Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
accountingtax lawspayment plansaccount adjustmentsrefundscorrespondence resolution
Soft skills
communicationcustomer serviceproblem-solvingattention to detail
Certifications
Associate’s degree