Customer Contact Specialist – Escalation Team
State of Florida
part-time
Posted on:
Location Type: Office
Location: Tallahassee • Florida • United States
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Salary
💰 $17 - $17 per hour
About the role
- This position performs more complex regulatory activities involving health care practitioner inquiries to determine avenues and eligibility for registration, certification or licensure
- The incumbent must exercise independent judgment in dealing with potential applicants and licensees in resolving issues
- Provide direction, technical assistance and personal guidance to potential applicants and licensees, both verbally and in writing regarding initial licensure requirements
- Advise customers of qualifications and licensure criteria in accordance with laws and rules
- Perform complex research using the department’s licensing database and respond to inquiries from applicants, the consuming public, and licensees
- Independently responds to inquiries from healthcare practitioners regarding licensing matters related to continuing education requirements and fees
- Maintain current information on licensees by independently reviewing documentation submitted by licensees
- Prepares all supplemental documents for imaging.
Requirements
- Minimum of two years of customer service experience
- Ability to exercise proper phone etiquette while on the phone for 8 hours a day
- Ability to provide excellent customer service and communicate effectively both verbally and in writing with members of the public
- Ability to work organize, multi-task, and work independently
- Ability to learn, understand, and explain statutes, rules, and regulations
- Knowledge of office procedures and practices
- Working knowledge of computers, word processing, and email.
Benefits
- State of Florida 401(a) FICA Alternative Plan (mandatory)
- Participation in state group insurance (upon meeting eligibility requirements)
- Workers’ Compensation (mandatory, if needed)
- Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
- Deferred Compensation (voluntary)
- Employee Assistance Program (voluntary)
- And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
regulatory activitieslicensure requirementsresearchdocumentation reviewcustomer service
Soft Skills
independent judgmentcommunicationorganizationmulti-taskingproblem-solving