Operations & Management Consultant I
State of Florida
full-time
Posted on:
Location Type: Office
Location: Tampa • Florida • United States
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Salary
💰 $1,693 - $3,161 per bi-weekly
About the role
- Provides direct supervision of front-line supervisors for the delivery of services to Departmental customers
- Evaluates subordinates and their administrative units on performance and quality of service delivered to departmental customers; provides positive reinforcement along with corrective actions as necessary
- Develops and coordinates corrective action reports for effectiveness and timelines within program policy and procedure guidelines
- Monitors and evaluates operational outcomes
- Analyzes performance data
- Recommends and initiates performance improvement strategies
- Prepare reports and presentations
- Assists with operational planning and service delivery
- Uses program expertise and experience to assist with resolving difficult or high-profile clients, provider complaints, or other customer service issues
Requirements
- Four years or more of professional experience working with Department of Children and Families (DCF) Economic Self-Sufficiency processing applications for government assistance for eligibility determination, investigation, interviewing or counseling
- a bachelor’s degree from an accredited college or university can substitute for the experience
- Minimum one year of supervisory experience over eligibility in the DCF-ESS Program
- Valid Driver's License
- Must be able to lift 25 lbs. or more
- Must be willing to travel
- Candidates requiring a reasonable accommodation, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735)
Benefits
- Tobacco free environment
- Reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act
- Veterans’ Preference for eligible candidates
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance evaluationdata analysiscorrective action reportingoperational planningservice deliveryeligibility determinationinvestigationinterviewingcounseling
Soft Skills
supervisioncustomer serviceproblem resolutioncommunicationpositive reinforcementstrategic planning
Certifications
bachelor's degreevalid driver's license