Office Operations Manager II
State of Florida
full-time
Posted on:
Location Type: Office
Location: Gainesville • Florida • United States
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Salary
💰 $34,760 - $82,784 per year
About the role
- This position spends most of the time engaged in supervisory responsibilities
- Communicating with, motivating, training, and evaluating employees
- Planning and directing employees’ work
- Developing performance expectations
- Meeting with staff regularly to discuss performance
- Completing performance reviews
- Maintaining vacation and work schedules
- Ensuring proper coverage and completing timesheets
- Supervising the front desk, Medical Records, Medical Records Release, Switchboard, Qflow/Patient Routing System, and Appointment desk
- Advising staff on problems arising in the work setting
- Communicating with employees both individually and in staff meetings
- Directing the workloads of employees to ensure maximum use of time and resources
- Creating and maintaining front desk procedures and protocols, updating as required and ensuring adherence
Requirements
- 5 years of supervisory / program management experience
- 5 years of Department of Health experience
- Experience understanding and verifying Florida Medicaid, Medicare, or third-party insurance coverage through FLMMIS, Availity or other electronic methods
- Experience creating records, updating demographics, pulling reports, and scheduling appointments through HMS
- Experience creating records and updating demographics in Florida Shots
- Ability to create, change, update, or delete schedules in HMS
- Familiarity registering/disabling users, creating, changing, updating, or deleting schedules, and managing reporting in QFLOW or another routing system
- Proficient in training individuals, small, and large groups
- Speak professionally in public settings
- Bilingual
Benefits
- Annual and Sick Leave benefits
- Nine paid holidays and one Personal Holiday each year
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
- Retirement plan options, including employer contributions
- Flexible Spending Accounts
- Tuition waivers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
supervisory experienceprogram managementFlorida MedicaidMedicareinsurance coverage verificationrecord creationdemographic updatingreport pullingappointment schedulinguser management
Soft Skills
communicationmotivationtrainingevaluationplanningdirectingproblem-solvingpublic speakingteam leadershipperformance management