State of Florida

Government Operations Consultant II

State of Florida

full-time

Posted on:

Location Type: Hybrid

Location: Tallahassee • Florida • United States

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Salary

💰 $45,060 - $62,887 per year

About the role

  • This is a Government Operations Consultant II – Regional Operations Monitoring Consultant position in the Department of Revenue’s Child Support Program Central Operations Performance and Accountability Team.
  • The incumbent will report to the Revenue Program Administrator.
  • This is advanced level work, and the incumbent is required to perform complex tasks with minimal supervision, and must be able to make independent decisions, plan, evaluate, analyze data, recommend processes or strategies and formulate solutions.
  • They will be responsible for the daily monitoring operations within the Region, providing guidance and direction to team members in analysis, monitoring and reporting.
  • Duties will include coordination with the Child Support Program office and other teams, compiling and analyzing data, determining effectiveness and recommending next appropriate action.
  • Serve as liaison to internal and external partners; maintain open communication and working relationships to solve problems and make decisions.
  • Work in Microsoft Office using Word, Excel, Outlook, state systems and the internet to research and evaluate information and resolve complex issues.

Requirements

  • Currently employed with the Florida Department of Revenue
  • Two years of Child Support Program experience
  • Experience communicating and providing detailed information in a variety of methods (i.e. - report writing, public speaking, correspondence, conflict resolution) to diverse internal and/or external customers
  • Experience using Microsoft 365 applications, including Excel functions (tables and pivot tables), Word, Teams, and PowerPoint
  • Experience identifying and resolving operational deficiencies to ensure compliance with operational procedures
  • Employment experience reviewing data, identifying trends and recommending process improvements
Benefits
  • health insurance
  • life insurance
  • tuition waivers
  • paid sick and personal leave
  • paid parental leave
  • 10 paid holidays annually
  • retirement savings
  • vision and dental insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisreport writingprocess improvementoperational complianceconflict resolution
Soft Skills
independent decision makingplanningevaluationguidancecommunication