State of Florida

Computer Support Technician III

State of Florida

full-time

Posted on:

Location Type: Office

Location: Miami • Florida • United States

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Salary

💰 $46,780 - $60,539 per year

About the role

  • Supports the agency by ensuring reliable and efficient technology operations through advanced troubleshooting, hardware and software installation, and ongoing user support.
  • Mentors technicians, coordinates key technology projects, and assists with statewide initiatives.
  • Manages service desk tickets, maintains accurate documentation, and delivers strong customer service.
  • Provides advanced troubleshooting, installs, configures, and provides user support for personal computers and peripheral equipment.
  • Provides technical training and professional development for other Technicians as needed and assigned.

Requirements

  • 3 years of work experience in the installation, maintenance and technical support of workstation hardware and High School diploma or equivalent.
  • 2 years of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems; applicants with SCCM experience will be preferred.
  • Technical certifications from workstation training programs such as CompTIA A+, CompTIA Net+, and MCDST may be substituted for 1 year of experience.
  • Bachelor or Associate degree in Computer Science, Information Technology or closely related field from an accredited college or university.
Benefits
  • Health insurance (over 90% employer paid)
  • $25,000 life insurance policy (100% employer paid)
  • Dental, vision and supplemental insurances
  • State of Florida retirement package
  • 10 paid holidays a year
  • Generous vacation and sick leave
  • Career advancement opportunities
  • Tuition waiver for public college courses
  • A variety of training opportunities
  • Employee Assistance Program (EAP)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootinghardware installationsoftware installationuser supportservice desk managementdocumentation maintenanceMicrosoft Office 365Windows 10SCCMtechnical training
Soft Skills
mentoringcustomer servicecoordinationcommunicationprofessional development
Certifications
CompTIA A+CompTIA Net+MCDST