State of Florida

Ops Centrex Operator

State of Florida

full-time

Posted on:

Location Type: Office

Location: Tallahassee • Florida • United States

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Salary

💰 $15 - $17 per hour

About the role

  • Answering the Department’s main phone lines
  • Identifying the caller's needs
  • Communicating available resources and programs or appropriate agencies available to callers
  • Referring callers to appropriate resources or agencies
  • Tracking calls in the Five9 System
  • Handling occasional administrative tasks
  • Assigning messages received in the Correspondence Tracking/DOEA Information email inbox using the Correspondence Tracking System
  • Returning voicemail messages
  • Assist the Communications Office when needed
  • Other duties as assigned

Requirements

  • Ability to operate a multi-line phone system
  • Ability to handle multiple calls simultaneously
  • Knowledge of Microsoft Office Platforms
  • Knowledge of various programs and services available to the elderly
  • Ability to handle multiple projects simultaneously
  • Knowledge of strong organizational skills and strong interpersonal skills
  • Ability to handle difficult callers calmly and appropriately
  • Ability to work in a team environment
  • Knowledge of telephone protocol during disaster-related events
  • Possess strong written and oral communication skills, required for public speaking and report writing
  • Uses correct grammar, punctuation, and spelling
  • Is detail-oriented and able to enter data accurately into a computerized system
  • Able to navigate multiple computer screens, applications, and online research engines
  • Basic proficiency in Microsoft Windows Operating environments and Office Suite products, including Word, Excel, Outlook, PowerPoint, OneDrive, and SharePoint
  • Ability to prepare clear, concise, and accurate records, reports, correspondence, and other documentation in a logical format within established timeframes
  • Ability to demonstrate a professional and courteous demeanor
  • Ability to establish and maintain cooperative working relationships with the public and staff
  • Ability to work independently and with teams at the unit and agency, where appropriate
  • Willing and able to make decisions and exercise sound judgment; to accept responsibility for one’s own actions and decisions; to adapt to changes in work assignments, procedures, and technology; and to be committed to improving individual performance
  • Willing and able to resolve any differences with management constructively and accept and abide by management’s direction and decisions
  • Possess strong project management abilities
Benefits
  • Participation in state group insurance (must meet eligibility requirements*)
  • Participation in the Florida Deferred Compensation Plan (457b)
  • State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan)
  • Flexible Spending Accounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
multi-line phone systemMicrosoft Officedata entrytelephone protocolproject management
Soft Skills
organizational skillsinterpersonal skillscommunication skillsdetail-orientedteamworkprofessional demeanorsound judgmentadaptabilityconflict resolution