Office Operations Manager II
State of Florida
full-time
Posted on:
Location Type: Office
Location: Hialeah • Florida • United States
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Salary
💰 $48,000 - $51,000 per year
About the role
- Engage in supervisory responsibilities including communicating with, motivating, training, and evaluating employees
- Develop performance expectations and meet regularly with staff
- Supervise staff including appraisals, planning, and directing their work
- Ensure proper identification of all applicants requesting records and adhere to policies regarding confidentiality
- Accept and fulfill applications from various agencies for vital records
- Maintain security for cash and transaction processes
- Generate and print infant and fetal death certificates
Requirements
- Customer service experience
- Experience collecting revenue
- Bilingual in English/Spanish or English/Creole preferred
- Knowledge of using fax machines, answering phones, computers, printers, and scanners
- Ability to establish and maintain effective work relationships with others
- Excellent basic math skills and quick calculations
- Ability to work successfully in stressful situations and manage multiple tasks
- Outstanding customer service skills, with proven ability to communicate effectively with tact and diplomacy
- Knowledge of supervising and coordinating activities of subordinate personnel
- Handling money with exact accuracy
- Ability to identify and resolve money discrepancies
Benefits
- Annual and Sick Leave benefits
- Nine paid holidays and one Personal Holiday each year
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
- Retirement plan options, including employer contributions
- Flexible Spending Accounts
- Tuition waivers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicerevenue collectionbasic math skillsmoney handlingdiscrepancy resolution
Soft Skills
communicationmotivationtrainingevaluationrelationship buildingstress managementmultitaskingtactdiplomacy