Benefits Specialist
State of Florida
full-time
Posted on:
Location Type: Office
Location: Tallahassee • Florida • United States
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Salary
💰 $40,000 - $84,533 per year
About the role
- Provides service statewide for the Deferred Compensation Program.
- Assists state employees in achieving financial security in retirement.
- Receives incoming telephone calls and electronic messages to support customer service.
- Gathers information from callers and answers questions about the Plan, federal/state laws/regulations, and policies.
- Evaluates participant requests ensuring eligibility and completeness.
- Communicates detailed information concerning available investment options.
- Maintains database of participant forms and records.
- Counsels participants on Plan transactions and related IRS rules as requested.
Requirements
- Two (2) years of customer service experience.
- Punctuality and reliability.
- One (1) year of FLAIR experience preferred.
- Proficient in MS Word, Excel and Outlook.
- Detail oriented.
- Experience answering multi-line phone.
- Experience with Personally Identifiable Information (PII).
- Bachelor’s degree in Accounting, Finance, Business, Marketing or Economics from an accredited college or university.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceFLAIRfinancial securityinvestment optionsIRS rulesdata managementeligibility evaluationmulti-line phonePersonally Identifiable Information (PII)detail orientation
Soft Skills
punctualityreliability