Consumer Service Analyst
State of Florida
contract
Posted on:
Location Type: Office
Location: Tallahassee • Florida • United States
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Salary
💰 $15 - $20 per hour
About the role
- Analyzes and processes complaints received by the Department to determine the agency of appropriate jurisdiction.
- Identifies possible violations of Florida Statutes and Rules, obtains sufficient documentation, verifies licensure, researches prior complaint history, and obtains other information necessary to determine legal sufficiency; refers appropriate correspondence and cases to investigative field office or legal staff with written analysis citing specific possible violation of the pertinent practice acts.
- Consults with, assists, and acts as liaison between and among the professional boards, complainants, licensees, consultants, and other governmental agencies when necessary; periodically attends probable cause panel meetings, and attends training when applicable to enhance professional development and expertise.
- Assists with the switchboard as needed.
Requirements
- Experience formatting, editing and creating comprehensive correspondence using Microsoft Office and e-mail correspondence using Microsoft Outlook; and
- A valid Driver License is required.
- High School Diploma or its equivalent;
- Experience in a regulatory field.
- Proficient in using OnBase and Versa Regulation.
- Knowledge of and ability to interpret and apply applicable Florida Statutes, laws, policies and procedures.
Benefits
- The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
- Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DBPR Human Resources (HR) Office at (850) 487-2074.
- To maintain fairness and integrity in our hiring process, the use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews is strictly prohibited.
- This position requires a security background check and participation in direct deposit.
- You will be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
complaint analysisdocumentation verificationlegal sufficiency determinationcorrespondence formattingeditingcomprehensive correspondence creationregulatory experienceFlorida Statutes interpretationOnBase proficiencyVersa Regulation proficiency
Soft Skills
liaisonconsultationinterpersonal communicationprofessional developmentteam collaboration
Certifications
valid Driver License