OPS Quality Control Analyst
State of Florida
full-time
Posted on:
Location Type: Office
Location: Tampa • Florida • United States
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Salary
💰 $15 - $19 per hour
About the role
- Conduct routine access visits and investigating complaints about services in long-term care facilities.
- Answer the phone and maintain phone log for all incoming calls; checks and responds to voice mail.
- Enters complaint, case, and assessment information in web-based documentation system; enters updates as received.
- Tracks incoming reports and information such as Adult Protective Services reports, nursing home discharge and transfers.
- Following certification as ombudsman, travels to facilities and conducts assessments as needed.
- Conducts interviews, reviews documents, and writes reports of findings.
- Assists in preparing, processing and maintaining volunteer paperwork including applications, travel, activity reports, and continuing education training hours.
Requirements
- Possess good organizational skills.
- Ability to handle telephone calls in a courteous and effective manner.
- Ability to communicate effectively both orally and in writing.
- Ability to operate general office equipment.
- Ability to conduct assessments and fact-finding interviews.
- Ability to investigate, analyze and resolve complaints.
- Ability to write reports.
- Ability to deal effectively with people.
- Knowledge of basic investigative techniques.
- Knowledge of the rules governing Ombudsman investigations and assessments.
- Proficiency in Microsoft Office Suite and Windows 2000.
Benefits
- Participation in state group insurance (must meet eligibility requirements*)
- Participation in the Florida Deferred Compensation Plan (457b).
- State of Florida 401(a) FICA Alternative Plan (tax deferred Retirement Savings Plan).
- Flexible Spending Accounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
investigative techniquesconduct assessmentswrite reportsanalyze complaintsdocument case information
Soft Skills
organizational skillseffective communicationcourteous telephone handlinginterpersonal skillsfact-finding
Certifications
Ombudsman certification