State of Florida

Consumer Support Analyst

State of Florida

full-time

Posted on:

Location Type: Office

Location: Tallahassee • Florida • United States

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Salary

💰 $20 per hour

About the role

  • Prepares, mails, and tracks notices to and from clients related to programs and services, including the managed care pilot program, home and community-based waivers, pre-enrollment, employment, and other programs.
  • Enters and maintains data in agency business systems related to client programs and services following established rules, statutes, and procedures.
  • Provides technical assistance to Region staff and consumers.
  • Performs quality assurance checks on program enrollment requests and other program data to ensure accuracy and completeness.
  • Performs administrative and clerical duties related to programs and services for agency clients.
  • Performs other duties as assigned.

Requirements

  • High School Diploma or its equivalent.
  • At least 2 years of professional and verifiable experience with administrative tasks or providing support in an office environment.
  • A college degree can substitute for required years of experience.
  • Knowledge of Microsoft Office Programs (Word, Excel, Outlook, Teams, SharePoint).
  • Ability to use APD business systems to carry out job duties.
  • Demonstrate and provide responsive customer service.
  • Multi-task effectively.
  • Understanding, interpreting, demonstrating, and managing interpersonal relationships.
  • Ability to listen and understand information and ask relevant questions.
  • Exercise critical thinking skills, including analyzing available information, observations, and evidence in order to determine the appropriate action.
  • Effectively manage time, prioritize tasks, and set goals.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entryquality assuranceadministrative taskscustomer servicecritical thinking
Soft Skills
multi-taskinginterpersonal relationshipslisteningcommunicationtime management
Certifications
High School Diploma