Operations & Management Consultant I
State of Florida
full-time
Posted on:
Location Type: Office
Location: Jacksonville • Florida • United States
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Salary
💰 $44,015 per year
About the role
- Provides leadership and supervision to include compliance with program requirements/business model, and effective performance feedback
- Spend most of time engaged in eligibility determination and SSI-Related Medicaid for the customer call center
- Call volume forecasting, workgroup forecasting, workgroup productivity management, workgroup auditing, call monitoring, scheduling shifts
- Processing leaves, leave management, reporting, reviewing call center metrics and data, quality assurance
- Authority to hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports
- Make business recommendations, evaluating direct reports against established standards
Requirements
- Four (4) years professional experience working with Department of Children and Families (DCF) ESS Program
- Eligibility determination, investigation, interviewing, counseling and SSI- Related Medicaid knowledge
- A bachelor’s degree from an accredited college or university can substitute for the required work experience
- Minimum one year of supervisory experience within the call center or eligibility teams in the DCF-ESS Program
- Valid Driver's License
- Must be able to lift 25 lbs. or more
- Must be willing to travel
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
eligibility determinationSSI-Related Medicaidcall volume forecastingworkgroup productivity managementcall monitoringquality assurancedata reportingleave managementauditing
Soft Skills
leadershipsupervisionperformance feedbackbusiness recommendationsevaluating direct reports
Certifications
bachelor's degreevalid driver's license