Interviewing Clerk Ops
State of Florida
full-time
Posted on:
Location Type: Office
Location: Ocala • Florida • United States
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Salary
💰 $17 per hour
About the role
- Serve as the “General Interview Clerk” for the Economic Self-Sufficiency (ACCESS) Business Model
- Complete a variety of clerical tasks to support program goals
- Meets/greets customers and assists customers with the application process (on-line and paper)
- Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
- Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
- Logs customer into computer based system for data collection and customer service resolution.
- Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.
- Resolves Electronic Benefit Transfer (EBT) ACCESS card issues which includes personal identification number (PIN) unlocks.
- Assists customers with referrals to other agencies and community resources.
- Monitors lobby traffic flow and notifies supervisor of any issues.
- Completes client registration clearances (CRAD) as needed.
- Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs.
- Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.
- Ensures electronic case records are documented thoroughly and properly as required by Department procedures.
- Takes appropriate corrective action on identified errors through the quality management system, management evaluation reviews, and quality control reviews.
- Reviews all requests for public assistance benefits for basic demographic information and performs a statewide clearance for prior Department contact; reconciles all discrepancies on all household members according to established Department procedures; this may require assisting the customer with the application.
- Assigns all requests for public assistance benefits to the Economic Self Sufficiency Specialist for eligibility determination according to Department procedures.
Requirements
- Bilingual Spanish speaking and understanding preferred
- Knowledge of the principles and techniques of effective communication
- Ability to deal with the public in a tactful, courteous and effective manner
- Understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services.
- Review data for accuracy and completeness
- Organize and maintain filing systems
- Perform basic arithmetical calculations
- Plan, organize and coordinate work assignments
- Establish and maintain effective working relationships with others.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data collectionclient registrationapplication processingElectronic Benefit Transfer (EBT)demographic information reviewbasic arithmetical calculationsquality management systemeligibility determinationcase records documentationcustomer service resolution
Soft Skills
effective communicationtactful interactioncourteous demeanororganizational skillsproblem-solvingcustomer assistancerelationship buildingwork coordinationattention to detailpublic interaction