Child Support Customer Service Front Line Manager
State of Florida
full-time
Posted on:
Location Type: Office
Location: Silver Springs • Florida • United States
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Salary
💰 $49,793 - $60,231 per year
Job Level
About the role
- Managing a team of 8 operational staff
- Functioning as administrator, coach, and advisor and providing training to team members
- Working with the Service Center Manager to develop, implement and monitor operational plans
- Determining resource needs and shifting available resources to ensure the highest level of productivity
- Analyzing existing and new business requirements to determine gaps and provide solutions
Requirements
- Currently employed with the Florida Department of Revenue in the Child Support Program
- One (1) year of experience working in the Child Support Program
- Experience in formal mentoring in an office environment, to include collaborative monitoring or staff development and training, including performing on-the-job training
- Experience in conflict resolution, to include negotiating and solving complex problems cooperatively through interpersonal communication
Benefits
- health insurance
- life insurance
- tuition waivers
- paid sick and personal leave
- paid parental leave
- 10 paid holidays annually
- retirement savings
- vision and dental insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
team managementcoachingtrainingresource managementproblem solvingconflict resolutioninterpersonal communicationmentoringcollaborative monitoring