State of Florida

Interviewing Clerk Ops

State of Florida

full-time

Posted on:

Location Type: Office

Location: Kissimmee • Florida • United States

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Salary

💰 $16 per hour

About the role

  • Serve as a Self Sufficiency Representative in a lobby setting.
  • Meet and greet customers, assisting them in navigating the self-service lobby.
  • Answer general inquiry questions and assist with resolving My Access Account issues.
  • Log customer data into a computer-based system for resolution and data collection.
  • Educate customers about community partners and my ACCESS Account features.
  • Resolve Electronic Benefit Transfer card issues.
  • Conduct abbreviated interviews to collect and update required information on applicants.

Requirements

  • Experience with customer service
  • Knowledge of public assistance programs
  • Computer proficiency
  • Ability to assist customers with applications and inquiries
  • Effective communication skills.
  • Must meet the required performance standards.
  • Must be a self-starter with the ability to work independently and as part of a team.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
computer proficiencydata collectionapplication assistance
Soft Skills
customer serviceeffective communicationself-starterteamworkindependence