Program Administrator – SES
State of Florida
full-time
Posted on:
Location Type: Office
Location: Tampa • Florida • United States
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About the role
- Administer the delivery of Child Protective Investigations and supervise staff in an assigned service center.
- Conduct periodic meetings with all supervisors; strengthen team cohesiveness and working relationships between service units.
- Work with Child & Family Well-Being staff to strengthen the effectiveness of service delivery to children and families.
- Evaluate monitoring reports and implement corrective action plans.
- Implement changes in operational procedures, manage workload and workflow, establish goals and deadlines.
- Responsible for oversight of assigned operational units' compliance with federal funding requirements and data systems such as FSFN requirements.
- Serve as agency liaison to other community organizations, units of local government, school system, and the public.
- Work to develop needed resources in response to identified gaps in service programs.
- Coordinate media contacts with Circuit Administration; represent the department at community events.
- Responsible for ensuring that required and/or needed case conferences and staffings occur.
- Coordinate and conduct review of all Incident Reports and client complaints; ensure required reporting to Circuit Administration.
- Oversee expenditures by subordinates from the Child & Family Well-Being operating budget and special categories.
- Provide oversight of physical facilities occupied by subordinate staff, including management of space and the internal use of all related equipment and furniture.
- Serve as the official Single Point of Contact, which is designated to coordinate the provision of auxiliary aids and services to the deaf or hard of hearing.
Requirements
- Two years of management experience.
- Five years of Child Protection related experience.
- Current Child Welfare Certification with the Florida Certification Board.
- Experience resolving customer inquiries/requests/complaints.
- Valid Driver License.
Benefits
- Working for the State of Florida is more than a paycheck.
- The State’s total compensation package for employees features a highly competitive set of employee benefits.
- Growth Opportunities: With 12,000 employees across the state DCF promotes opportunities and training for all.
- Our jobs are among the most challenging, complex, and difficult in State government.
- They are also among the most rewarding.
- All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Child Protective Investigationsoperational procedurescompliance monitoringdata systemsincident report reviewbudget oversightresource developmentservice delivery evaluationcorrective action planscase management
Soft skills
team leadershipcommunicationrelationship buildingproblem solvingorganizational skillsconflict resolutionpublic speakingcollaborationsupervisory skillscommunity engagement
Certifications
Child Welfare CertificationFlorida Certification Board