Customer Service Specialist
State of Florida
full-time
Posted on:
Location Type: Office
Location: Fort Pierce • Florida • United States
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Salary
💰 $43,308 per year
About the role
- Conduct outreach and assessment services to Migrant and Seasonal Farm Workers in the areas where they live, work, and congregate.
- Determine employment needs through interviews.
- Discuss services available through the One Stop Career Centers.
- Provide information and assistance consistently with their needs related to benefits, training, labor market information and supportive services.
- Make available, and distribute concise written documents, informing workers of their rights under State and Federal Statutes and Regulations.
- Advise MSFW's of the Worker Complaint System.
- May assist in conducting Prevailing Wage Surveys.
- Interview applicants and refer to available job openings and other support services as appropriate.
- Assist other professional staff in identifying and extending services to MSFW's in need of job referral, intensive counseling, guidance or other specialist services.
- Conduct job development for MSFW applicants.
- Act as the liaison between MSFW customers and One Stop Career Center management regarding services, complaints and requested information.
- Serve as liaison between the One Stop Career Center and agencies or organizations that represent and or assist MSFW customers.
- Collaborates with the Farmworker Career Development Program to share resources and provide workforce services in a coordinated, seamless and customer friendly manner.
- Coordinates One Stop Career Center services with these agencies and organizations.
- Record information, maintain records and prepare reports related to MSFW activity.
Requirements
- Must be from a MSFW background; and or speaks the predominant language of the local MSFW workforce, i.e., Spanish and or be racially or ethnically representative of the MSFW's in the service area.
- Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service.
- Knowledge of the basic principles of counseling and case management.
- Working knowledge/experience using Microsoft applications.
- Skilled in group presentations or workshop instruction and or facilitation.
- Ability to promote and market Career Center services.
- Ability to communicate clearly and effectively in individual and group settings, both verbally and in writing.
- Ability to work effectively as part of a team.
- Ability to utilize problem solving techniques.
- Ability to deal with the public in a tactful, courteous and effective manner.
- Ability to conduct effective interviews.
- Ability to listen effectively.
- Ability to establish and maintain effective working relationships with others.
- Ability to work independently by planning, organizing, and coordinating work assignments.
Benefits
- State Group Insurance coverage options+ ( health, life, dental, vision, and other supplemental option )
- Retirement plan options, including employer contributions ( www.myfrs.com )
- Nine paid holidays and a Personal Holiday each year
- Annual and Sick Leave Benefits
- Student Loan Forgiveness Program ( Eligibility required )
- Flexible Spending Accounts
- Tuition Fee Waivers (Accepted by major Florida colleges/universities)
- Ongoing comprehensive training provided
- Career Growth
- Highly skilled, professional environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
counselingcase managementcustomer servicejob developmentinterviewingproblem solvingworkshop instructionreport preparationrecord maintenance
Soft skills
communicationteamworktactfulnesscourtesylisteningindependenceorganizationplanningfacilitation