State of Florida

Operations Specialist

State of Florida

full-time

Posted on:

Location Type: Office

Location: Tallahassee • Florida • United States

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Salary

💰 $1,588 per month

About the role

  • Act as an information duty officer in the Department’s Central Communications Center (CCC)
  • Responsible for receiving, logging, and transmitting pertinent information from DJJ, providers, grant facility and staff regarding incidents, to the executive management team
  • Answer incoming calls placed to the Central Communications Center (CCC), unless already responding to a call
  • Obtain basic information and pertinent data and document all incoming and outgoing communications relating to the incidents
  • Accurately record information in the Central Communications Center Incident Reporting System, or other such databases utilized by the CCC
  • Notify designated officials in each branch/program area pursuant to the protocol outlined in the CCC Rule and CCC Notification Matrix
  • Responsible for checking the voicemail system for messages received and return all voicemail messages received pursuant to the protocol outlined in policy/rule
  • Review all incidents in the database prior to the end of the assigned shift and ensure incidents are classified in accordance with policy/rule
  • Prepares documents for public records and statistical data requests
  • Acts as a customer service liaison in assisting, answering questions and providing information to individuals throughout the state
  • Record and maintain pertinent information on DJJ forms and the Duty Officer Log
  • Perform other related duties as required

Requirements

  • Knowledge of data collections for analysis
  • Basic computer skills, including typing or use of keyboard-controlled data input
  • Ability to organize data into logical format for presentation in reports, documents, and other written materials
  • Ability to utilize problem solving techniques
  • Ability to communicate effectively, both verbally and in writing
  • Ability to establish and maintain effective working relationships with others and be an effective team member
  • Ability to work independently without close and constant supervision
  • Preference will be given to candidates who have experience working in a call center
Benefits
  • Support for hiring of veterans and their families
  • Drug-Free workplace

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data collectiondata analysistypingkeyboard-controlled data inputincident reportingdocument preparationstatistical data requests
Soft skills
problem solvingeffective communicationteamworkindependenceorganizational skillscustomer service