Child Support Customer Service Front Line Manager
State of Florida
full-time
Posted on:
Location Type: Office
Location: Crestview • Florida • United States
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Salary
💰 $49,793 - $60,231 per year
About the role
- Managing a team of (12) operational staff
- Functioning as administrator, coach, and advisor and providing training to team members
- Working with the Service Center Manager to develop, implement and monitor operational plans
- Determining resource needs and shifting available resources to ensure the highest level of productivity
- Analyzing existing and new business requirements to determine gaps and provide solutions
Requirements
- Currently employed with the Florida Department of Revenue
- One year of experience working in the Child Support Program
- One year of experience in a position that includes conflict or problem resolution with employees, partners, and the public
- Experience coaching, mentoring, promoting professional development and performance improvement activities
- Experience in assigning work and/or leading teams
- Experience in communicating through a variety of methods (report writing, public speaking, correspondence, email, meetings, memos, etc.)
Benefits
- Health insurance
- Life insurance
- Tuition waivers
- Paid sick and personal leave
- Paid parental leave
- 10 paid holidays annually
- Retirement savings
- Vision and dental insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
coachingmentoringproblem resolutionconflict resolutioncommunicationteam leadershipperformance improvementtrainingresource managementpublic speaking