Child Support Case Processing Consultant
State of Florida
full-time
Posted on:
Location Type: Office
Location: Crestview • Florida • United States
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Salary
💰 $39,960 - $50,708 per year
About the role
- Perform customer and team member support and is an excellent fit for critical thinkers.
- Mentoring and training to team members.
- Initiating and responding to requests.
- Coordinating with internal and external partners.
- Researching and resolving case issues.
- Gathering information and analyzing case data to determine next steps.
- Assisting customers.
- Interacting with other states, employers, and other business partners.
- Making decisions based on case information and provided documentation.
Requirements
- Currently employed with the Florida Department of Revenue.
- Two years of experience conducting research and analyzing information to make decisions.
- Two years of experience communicating with customers for the purpose of resolving inquiries.
- Experience coaching, mentoring or training others.
- One year of Child Support Program experience.
- Relevant education may substitute for the required experience.
Benefits
- Health insurance
- Life insurance
- Tuition waivers
- Paid sick and personal leave
- Paid parental leave
- 10 paid holidays annually
- Retirement savings
- Vision insurance
- Dental insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
researchinganalyzing informationcase resolution
Soft skills
critical thinkingmentoringtrainingcommunicationdecision making