Customer Service Representative I
State of Florida
full-time
Posted on:
Location Type: Office
Location: Holiday • Florida • United States
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Salary
💰 $38,760 - $49,501 per year
About the role
- Performing customer support using a variety of methods including telephone, in person, chat or email for child support cases
- Initiating and responding to requests
- Coordinating with internal and external partners
- Researching and resolving case issues
- Gathering information and analyzing case data to determine next steps
- Interviewing customers in person and/or over the telephone
- Interacting with other states, employers, and other business partners
- Making decisions based on case information and provided documentation
Requirements
- Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist III
- Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers)
Benefits
- Health insurance
- Life insurance
- Tuition waivers
- Paid sick and personal leave
- Paid parental leave
- 10 paid holidays annually
- Retirement savings
- Vision and dental insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer supportcommunicationproblem-solvingdecision-makinginterviewingdata analysiscoordinationresearch