State of Florida

Computer Operations Supervisor

State of Florida

full-time

Posted on:

Location Type: Office

Location: Tallahassee • Florida • United States

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Salary

💰 $40,973 - $53,291 per year

About the role

  • This is a supervisory position which encompasses the operation of multiple central site large scale computer systems, as well as computer peripheral equipment.
  • Performs a variety of highly responsible duties involving independent judgment and initiative, some of which may be of a sensitive nature.
  • Monitors the computer systems for efficiency and timeliness of activities.
  • Responsible for supervising all lower-level employees on an assigned shift.
  • Confers with system analysts, vendors, and all users of the Lottery computer equipment.
  • Customer service and working with technical vendors are also major parts of this position.
  • Each employee is expected to be knowledgeable of the Lottery’s Responsible Gaming program, including the No Underage Play and Play Within Your Means messaging, and will ensure retailers and players are aware of the program and provided information, as necessary.
  • Supervises all Tallahassee Data Center Operators including approving time, completing performance evaluations, and assisting in scheduling staff during shortages.
  • Developing training for assigned staff to ensure compliance with all policies and procedures.
  • Coordinate and manage workload of all Computer Operations activities and handle administrative duties.
  • Performs Production Control analysts’ tasks such as scheduling jobs, releasing jobs, releasing streams, etc.
  • This will provide coverage for essential Production Control duties in the absence of the Production Control staff.
  • Operates all components of the Lottery’s computer systems. This includes timely completion of monitored jobs and processing daily draws for games that occur during a specific shift time frame.
  • Helps to plan workloads, work flows, and priorities for job scheduling.
  • Makes corrections necessary to complete work on schedule.
  • Handles emergency situations (computer hardware failures, software problems, inclement weather, etc.) through approved emergency guidelines.
  • Follows approved agency procedures to balance reports generated by the daily draws, the ICS Systems, and the Vendor’s reports.
  • Must be able to handle any draw discrepancies according to approved emergency procedures.
  • Also, must be able to resolve any balancing issues as per standard operating procedures.
  • Provides necessary assistance to the Computer Systems Operation Manager, the Orlando Data Center Supervisor, and the COOP Coordinator in the development, implementation and testing of the Lottery's Information Technology Disaster Recovery Plan (ITDRP) and Continuity of Operations Plan (COOP).
  • Operates all components of the Lottery’s computer systems.
  • Operates a personal computer in a Microsoft Windows environment as needed for electronic correspondence, word processing, spreadsheets, etc.
  • Requests service as needed on all computer systems should problems arise.
  • Coordinates the resolution of all problems during and after normal business hours.
  • Monitors environment and electrical power to maintain narrow margin of operating conditions necessary to keep computer systems functioning.
  • Maintains operating records on production and performance reports.
  • Documents daily actions in online operator log (OPERLOG) for review daily by Operations personnel.
  • Trains other Computer Operations staff as needed.
  • Supervises the CSO section if the CSO Manager is absent.
  • Communicates with other shifts, SNCS and SDS programming/system staff on a regular basis to follow up on and resolve any outstanding issues.
  • Assists employees in the Tallahassee and the Orlando Data Center as needed.
  • Assists in the creating, updating, and reviewing of all Computer Systems Operations standard operating procedures (SOPs), and backup and recovery procedures and processes.

Requirements

  • High School Diploma or equivalent (GED) required
  • Successful passing of a criminal background check (state, local, and national) is required
  • IBM servers with the AIX operating systems
  • Microsoft Windows servers with Windows server operating systems
  • Operation a variety of data processing equipment
  • Operation of computer peripheral equipment
  • PC experience in a Microsoft Windows environment.
  • Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units.
Benefits
  • Approximately 97.5% of the premium for health insurance Individual (~$8/month) or Family (~$30/month)
  • 100% of the premium for individual or family dental insurance
  • 100% of the premium for basic life insurance
  • Employer contributions to the Pension Plan or Investment Plan; contribution levels will vary based upon Pay Plans.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IBM serversAIX operating systemsMicrosoft Windows serversdata processing equipmentcomputer peripheral equipmentjob schedulingproduction controldisaster recovery planningbackup and recovery proceduresperformance evaluations
Soft skills
supervisory skillsindependent judgmentinitiativecustomer servicecommunicationtraining developmentproblem-solvingconfidentialityteam coordinationemergency management
Certifications
High School DiplomaGEDcriminal background check